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rockcracy #6848
Getting blue screen everytime i exit the game(1)Category: Technical SupportAugust-27-2014 4:00 PM PDT (8 years ago) Go to Blizzard forum post
It was weird but have you guys had the same issue? Blue screen everytime the game is closed after patch 2.1, i hope the admin could help me, thanks!
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Omrakos
Getting blue screen everytime i exit the game(2)August-27-2014 4:45 PM PDT (8 years ago) Go to Blizzard forum post
rockcracy,

Can you post some information about your computer so I can verify your hardware/drivers are up to date? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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Omrakos
Getting blue screen everytime i exit the game(5)August-27-2014 6:08 PM PDT (8 years ago) Go to Blizzard forum post
rockcracy,

From looking at your dxdiag info, I'd first recommend that you update your Windows 7 to Service Pack 1 and be sure to pick up all the recommended fixes Windows Updates suggests. You'll need to run it several times typically until it's all caught up.

Also, as BSOD's are often device driver-related, and you have a couple of devices with rather old drivers, I'd go through and check to see if newer ones are available.

Description: Speakers (Realtek High Definition Audio)
Driver Version: 6.00.0001.6449 (English)
Date and Size: 8/30/2011 17:28:46, 3069032 bytes

Description: Speakers (Apowersoft_AudioDevice)
Driver Version: 1.00.0000.0001 (English)
Date and Size: 11/2/2013 00:12:48, 31920 bytes
Driver Provider: Apowersoft

Description: Microphone (A4TECH USB2.0 Camera (Audio))
Driver Version: 6.01.7600.16385 (English)
Date and Size: 7/14/2009 08:06:32, 109568 bytes

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I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
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