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Immeasurably #2197
PC crashing.(1)Category: Technical SupportAugust-13-2014 3:10 PM PDT (8 years ago) Go to Blizzard forum post
Since like 5 hours ago my PC freezes instantly after having diablo booted and about to move after the loading screen.

Is there anything i can do to find out what's the cause of this?
It's not my hardware for sure.
since I'm playing a lot of different games witch are a lot heavier than diablo.

System specs :
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name A-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model EP45T-DS3R
System Type x64-based PC
Processor Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz, 3400 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F3, 22-9-2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Nederland
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name A-PC\Cube
Time Zone W. Europe Daylight Time
Installed Physical Memory (RAM) 4,00 GB
Total Physical Memory 4,00 GB
Available Physical Memory 1,95 GB
Total Virtual Memory 7,99 GB
Available Virtual Memory 5,33 GB
Page File Space 4,00 GB
Page File C:\pagefile.sys
Graphics card : Crossfire HD5700
Avatar of Omrakos
Omrakos
PC crashing.(2)August-13-2014 4:22 PM PDT (8 years ago) Go to Blizzard forum post
Immeasurably,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

I'd also like to check to see how hot your computer is getting inside. Please download and run HWMonitor from: http://www.cpuid.com/downloads/hwmonitor/1.24-setup.exe

Now start the game and let it run several minutes. Then exit or alt-tab out and see what the highest temperature is that was reached for both the cpu and gpu.

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Saturday 10 am - 7 pm Pacific Time
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Avatar of Omrakos
Omrakos
PC crashing.(6)August-14-2014 11:07 AM PDT (8 years ago) Go to Blizzard forum post
Immeasurably,

Could you reset the speed on your processor back to the factory setting. You're currently overclocking it which may account for the crashing. Do the same for the ram and video card if you're also running them at higher than factory settings.

Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~3.4GHz

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I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
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