 | Game Keeps crashing on me!(1) | Category: Technical SupportAugust-8-2014 7:19 PM PDT (8 years ago)  |
| Hello! I just started recently experiencing these issues when I started playing Wednesday and the game started freezing on me. Just recently have I fixed the freezing but now all the game does is crash whenever I load my characters. Everything is up to date and have no conflicting programs and I have above the average requirements. I really don't know what else to do. | ||
 | Game Keeps crashing on me!(2) | August-8-2014 7:22 PM PDT (8 years ago) |
| DeadlyKitten, Are you getting an error message box popping up with a long code of numbers and letters? If so, could you please post that code here? If not, I'd like to see your D3Debug.txt file. It's located in the main Diablo III game folder. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game Keeps crashing on me!(4) | August-8-2014 7:45 PM PDT (8 years ago) |
| DeadlyKitten, There's no indication of a crash that the game could log so there's little to go on here. It looks like you were able to get in with character "Bobity" though. Can you describe exactly what happens when you say it "crashes"? What do you see? Any messages at all? How do you recover? Does the entire PC need to be restarted or can you still access the desktop? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game Keeps crashing on me!(6) | August-8-2014 7:52 PM PDT (8 years ago) |
| This looks a little weird. 2014.08.08 16:01:20.922784400 Detecting first installed locale. 2014.08.08 16:01:20.924163700 Detected: enUS 2014.08.08 16:01:21.924500400 Detecting installed locales: 2014.08.08 16:01:21.925850000 Found: enUS 2014.08.08 16:01:21.930906000 FileSystemGetLocale, AgentSettings: 0 2014.08.08 16:01:21.932615700 FileSystemGetLocale, returned locale: enUS 2014.08.08 16:01:21.934467400 SNOFilesInitialize('Data_D3', PC, enUS) then a little bit later on 2014.08.08 16:01:33.859960700 REGION[D3]: errcode=0 value=US 2014.08.08 16:01:33.861605000 CONNECTION_STRING[D3]: errcode=0 value= 2014.08.08 16:01:33.863296000 CONNECTION_STRING_US[BNA]: errcode=0 value=us.actual.battle.net 2014.08.08 16:01:33.868046400 ERROR: AgentManagerImpl::SetSelectedRegion: Failed to set to us. Maybe it's an Agent issue. Try the steps in this support article which will replace your Agent files by downloading a new set and do an automatic update to the latest. Deleting Battle.net files _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game Keeps crashing on me!(7) | August-8-2014 7:59 PM PDT (8 years ago) |
| DeadlyKitten, I'm about to leave for the day. If that support article doesn't help, could you post your dxdiag info and I'll continue looking at it tomorrow? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
