Avatar of THEMYSTERY #1376
THEMYSTERY #1376
When I see the monsters the game crashes(1)Category: Technical SupportAugust-8-2014 11:10 PM PDT (8 years ago) Go to Blizzard forum post
This has been happening since not to long ago but I always get a code and I don't know what it means I need help
Avatar of Omrakos
Omrakos
When I see the monsters the game crashes(4)August-9-2014 10:44 AM PDT (8 years ago) Go to Blizzard forum post
THEMYSTERY,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
When I see the monsters the game crashes(7)August-9-2014 11:48 AM PDT (8 years ago) Go to Blizzard forum post
THEMYSTERY ,

Could you try reverting to an older Nvidia video driver and then re-testing?

http://www.nvidia.com/download/driverResults.aspx/73218/en-us

Use the custom option with the drivers you downloaded, then the clean install. Do not select any of the optional components when installing them, just the graphics drivers.

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
When I see the monsters the game crashes(9)August-9-2014 1:08 PM PDT (8 years ago) Go to Blizzard forum post
THEMYSTERY,

You posted the same dxdiag report you already posted. Any particular reason as to why?

Time of this report: 8/9/2014, 13:15:29
Time of this report: 8/9/2014, 13:15:29

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
When I see the monsters the game crashes(11)August-9-2014 1:32 PM PDT (8 years ago) Go to Blizzard forum post
THEMYSTERY ,

Were you able to reinstall the older drivers I linked yet and test the game again?

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
When I see the monsters the game crashes(13)August-9-2014 1:39 PM PDT (8 years ago) Go to Blizzard forum post
THEMYSTERY,

Your dxdiag shows version "Driver File Version: 9.18.0013.4043" which is a beta put out a little before the latest WHQL release Nvidia offers.

I'd like you to use an older, non-beta driver like the one I linked and then test the game.

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Feedback for Diablo Somepage