 | Game lock up when entering a new map.(1) | Category: Technical SupportJuly-28-2014 6:36 PM PDT (8 years ago)  |
| So I haven't played D3 for a while and figured I'd play for a bit today. Well I tried entering a map and the game locks up. There's still sound if there's combat, I can hit the escape key and you can hear the menu pop up but you can't do anything. I guess the term would be screen freeze. Anyone else have this and know to fix this? | ||
 | Game lock up when entering a new map.(2) | July-29-2014 7:00 PM PDT (8 years ago) |
| Amateurgamin, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game lock up when entering a new map.(4) | July-30-2014 3:01 PM PDT (8 years ago) |
| inferno, Let's try a different video driver to see if that helps. Uninstall the current driver by using a program called Driver Fusion. This program will ensure that all previous driver files are completely removed. Here's a link to the Driver Fusion download. Once there, click on the "Download From Treexy" button to download the free trial. ***Don't download the Premium version.*** 1. Run Driver Fusion. 2. Click on "Display" and select "Nvidia". 3. Click on "Delete". 4. You will be asked if you are sure if you want to delete the entries, click on "Yes". 5. Driver Fusion will do its job, but you may see a message saying that some entries could not be deleted, and it will then ask if you would like to take a look at premium benefits, click on "No". 6. Restart when asked do so. 7. Repeat the same steps for "PhysX" instead of "Display". Once those two are completely removed, go ahead and install the suggested driver. Here's a link for the new driver download: http://www.nvidia.com/download/driverResults.aspx/73218/en-us When you are going to install the driver I would like for you to select Custom Install > Graphic Driver only. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
 | Game lock up when entering a new map.(6) | August-1-2014 5:39 PM PDT (8 years ago) |
| Amateurgamin, Could you try the instructions and drivers Dankorii linked in his post above? http://us.battle.net/d3/en/forum/topic/13595190035#4 The drivers he linked will work for your card as well. They aren't the latest Nvidia has but that's the point in trying them. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
