 | Video card not supported(1) | Category: Technical SupportJuly-26-2014 3:28 AM PDT (8 years ago)  |
| When trying to log in to the PTR and the live game both, I get an error message saying "your video card is not supported." It lists my card; an AMD Radeon HD 6770, and when I click on the "more information" and look through the list of supported cards, my card shows up on the "supported" list. I cannot launch the game. What gives? | ||
 | Video card not supported(3) | July-26-2014 10:27 AM PDT (8 years ago) |
| ComposMentis, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Video card not supported(5) | July-26-2014 3:14 PM PDT (8 years ago) |
| ComposMentis, Try reinstalling the latest video drivers. DDraw Status: Not Available D3D Status: Enabled AGP Status: Not Available These fields in the Dxdiag should all be saying enabled when you run it. http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064#amd-catalyst-packages _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Video card not supported(7) | July-26-2014 3:32 PM PDT (8 years ago) |
| ComposMentis, This Microsoft article may help if reinstalling the drivers doesn't. http://support.microsoft.com/kb/191660 _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
