 | Black Screen again(1) | Category: Technical SupportJuly-25-2014 6:30 AM PDT (8 years ago)  |
| This was happening for me at RoS launch. It was only when i was in a Act 5 encounter my monitor would stop receiving audio and video. I would not disconnect from battle.net and i could even still talk in Skype through a headset. It is not a whole computer crashing issue. I ended up fixing this issue by lowering the hardware class from a 4 to a 3. Since then I haven't had a single issue and it has been months. This morning i decided to download the PTR. After about 30 minutes, I am 93% done with my first greater rift. The same thing has happened again. The monitor flickers and poof, NO SIGNAL. Help me please figure this out before 2.1 comes out so i am not left behind in progression like when RoS was launched. | ||
 | Black Screen again(5) | July-28-2014 2:52 PM PDT (8 years ago) |
| Kidnemesis, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Black Screen again(8) | July-28-2014 5:35 PM PDT (8 years ago) |
| Epic, Let's try a different video driver to see if that helps. Here's a link to the How-To Uninstall AMD Catalyst Drivers From A Windows Based System guide download. Once uninstalled, download and install the driver linked below. Here's a link for the new driver download: AMD Video Driver ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Black Screen again(11) | July-30-2014 2:51 PM PDT (8 years ago) |
| Epic, Are you running the game in windowed, windowed full screen, or full screen mode? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
