 | Random crashes since video card switch(1) | Category: Technical SupportJuly-27-2014 6:30 PM PDT (8 years ago)  |
| I recently had to switch to an Nvidia GTX570. Since the switch I have been getting random crashes. Its not just a crash to desktop, its a black screen with small red vert lines in groups of 3 all over the screen, that forces a hard restart crash :( I have the latest drivers and no problems with anything except D3. There is no set timeframe for it either. I have crashed at loading and 2 hours into a play session. My husband is also running an Nvidia card but having no issues. Any help would be appreciated, I am unable to play because I don't want to damage anything from the hard restarts. | ||
 | Random crashes since video card switch(2) | July-27-2014 7:52 PM PDT (8 years ago) |
| Nimue, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Random crashes since video card switch(5) | July-28-2014 1:03 PM PDT (8 years ago) |
| Nimue, Let's try a different video driver to see if that helps. Uninstall the current driver by using a program called Driver Fusion. This program will ensure that all previous driver files are completely removed. Here's a link to the Driver Fusion download. Once there, click on the "Download From Treexy" button to download the free trial. ***Don't download the Premium version.*** 1. Run Driver Fusion. 2. Click on "Display" and select "Nvidia". 3. Click on "Delete". 4. You will be asked if you are sure if you want to delete the entries, click on "Yes". 5. Driver Fusion will do its job, but you may see a message saying that some entries could not be deleted, and it will then ask if you would like to take a look at premium benefits, click on "No". 6. Restart when asked do so. 7. Repeat the same steps for "PhysX" instead of "Display". Once those two are completely removed, go ahead and install the suggested driver. Here's a link for the new driver download: http://www.nvidia.com/download/driverResults.aspx/73218/en-us When you are going to install the driver I would like for you to select Custom Install > Graphic Driver only. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Random crashes since video card switch(7) | July-29-2014 2:50 PM PDT (8 years ago) |
| z0oks, Thanks for the update. I'm glad to see that the suggested driver helped resolve your issue. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Random crashes since video card switch(9) | July-30-2014 3:05 PM PDT (8 years ago) |
| Nimue, You mentioned your husband also plays on an Nvidia card without any issues. Would you be able to try his card on your system to see if the issue persists? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
