 | Errors 3005 and 3007 connection issues(1) | Category: Technical SupportJuly-20-2014 5:49 PM PDT (8 years ago)  |
| Hello, I have been having issues playing D3 for several weeks now. The trace route and path ping test (results below). It appears I have an issue with my ISP, would someone please verify my assumptions? I read the analyze paragraphs on both tests but just want to make sure that what I gathered from those analytics is correct. In addition, if indeed the connectivity issue is on my ISP side, as I believe, any suggestions on what to tell them or what the issues may be before I call them. Thanks in advance for the help! ~DarkWolf Trace Route Results: Tracing route to 12.129.209.68 over a maximum of 30 hops 1 2177 ms <1 ms <1 ms router.asus.com [192.168.1.1] 2 * * * Request timed out. 3 * * 11 ms te-1-4-ur01.goochland.va.richmond.comcast.net [68.85.226.181] 4 * 11 ms 8 ms te-9-1-ur01.charlville.va.richmond.comcast.net [68.86.172.186] 5 11 ms 10 ms 11 ms xe-8-0-3-0-ar02.charlvilleco.va.richmond.comcast.net [68.86.172.54] 6 28 ms 15 ms 14 ms pos-1-5-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.69] 7 154 ms 15 ms 14 ms pos-0-5-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.87.14] 8 23 ms 23 ms 21 ms 192.205.37.41 9 79 ms * * cr2.wswdc.ip.att.net [12.122.134.186] 10 78 ms 78 ms 79 ms cr1.cgcil.ip.att.net [12.122.18.21] 11 80 ms 82 ms 79 ms cr2.dvmco.ip.att.net [12.122.31.85] 12 82 ms * * cr1.slkut.ip.att.net [12.122.30.25] 13 * * * Request timed out. 14 * 720 ms 145 ms gar5.lsrca.ip.att.net [12.122.85.33] 15 80 ms 78 ms 78 ms 12-122-254-230.attens.net [12.122.254.230] 16 80 ms 79 ms 78 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246] 17 80 ms 78 ms 78 ms 12.129.209.68 Trace complete. Path ping Results: Tracing route to 12.129.209.68 over a maximum of 30 hops 0 Davids-PC [192.168.1.107] 1 router.asus.com [192.168.1.1] 2 24.127.120.1 3 te-1-4-ur01.goochland.va.richmond.comcast.net [68.85.226.181] 4 te-9-1-ur01.charlville.va.richmond.comcast.net [68.86.172.186] 5 xe-8-0-3-0-ar02.charlvilleco.va.richmond.comcast.net [68.86.172.54] 6 pos-1-5-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.69] 7 pos-0-5-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.87.14] 8 192.205.37.41 9 cr2.wswdc.ip.att.net [12.122.134.186] 10 cr1.cgcil.ip.att.net [12.122.18.21] 11 cr2.dvmco.ip.att.net [12.122.31.85] 12 cr1.slkut.ip.att.net [12.122.30.25] 13 cr2.la2ca.ip.att.net [12.122.30.30] 14 gar5.lsrca.ip.att.net [12.122.85.33] 15 12-122-254-230.attens.net [12.122.254.230] 16 mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246] 17 12.129.209.68 Computing statistics for 425 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Davids-PC [192.168.1.107] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.1.1] 23/ 100 = 23% | 2 70ms 26/ 100 = 26% 3/ 100 = 3% 24.127.120.1 0/ 100 = 0% | 3 51ms 23/ 100 = 23% 0/ 100 = 0% te-1-4-ur01.goochland.va.richmond.comcast.net [68.85.226.181] 5/ 100 = 5% | 4 26ms 28/ 100 = 28% 0/ 100 = 0% te-9-1-ur01.charlville.va.richmond.comcast.net [68.86.172.186] 2/ 100 = 2% | 5 29ms 32/ 100 = 32% 2/ 100 = 2% xe-8-0-3-0-ar02.charlvilleco.va.richmond.comcast.net [68.86.172.54] 0/ 100 = 0% | 6 31ms 30/ 100 = 30% 0/ 100 = 0% pos-1-5-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.69] 1/ 100 = 1% | 7 80ms 31/ 100 = 31% 0/ 100 = 0% pos-0-5-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.87.14] 0/ 100 = 0% | 8 66ms 32/ 100 = 32% 1/ 100 = 1% 192.205.37.41 0/ 100 = 0% | 9 --- 100/ 100 =100% 69/ 100 = 69% cr2.wswdc.ip.att.net [12.122.134.186] 0/ 100 = 0% | 10 --- 100/ 100 =100% 69/ 100 = 69% cr1.cgcil.ip.att.net [12.122.18.21] 0/ 100 = 0% | 11 --- 100/ 100 =100% 69/ 100 = 69% cr2.dvmco.ip.att.net [12.122.31.85] 0/ 100 = 0% | 12 --- 100/ 100 =100% 69/ 100 = 69% cr1.slkut.ip.att.net [12.122.30.25] 0/ 100 = 0% | 13 --- 100/ 100 =100% 69/ 100 = 69% cr2.la2ca.ip.att.net [12.122.30.30] 0/ 100 = 0% | 14 --- 100/ 100 =100% 69/ 100 = 69% gar5.lsrca.ip.att.net [12.122.85.33] 0/ 100 = 0% | 15 --- 100/ 100 =100% 69/ 100 = 69% 12-122-254-230.attens.net [12.122.254.230] 0/ 100 = 0% | 16 --- 100/ 100 =100% 69/ 100 = 69% mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246] 0/ 100 = 0% | 17 174ms 31/ 100 = 31% 0/ 100 = 0% 12.129.209.68 Trace complete. | ||
 | Errors 3005 and 3007 connection issues(2) | July-20-2014 6:02 PM PDT (8 years ago) |
| DarkWolf, Can you post some network information? * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Service Provider) * Is the connection wired or wireless * Location (City, State) ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Errors 3005 and 3007 connection issues(5) | July-21-2014 6:28 PM PDT (8 years ago) |
| DarkWolf, McAfee's firewall can sometimes interfere with games. If you are willing to try, I would temporarily uninstall McAfee to see if that is what is causing these errors. If you want to try that, I recommend using the McAfee Removal Tool to ensure that it's removed properly. Here's how to download the tool: 1. Download the McAfee Removal Tool. 2. Click Save and save the file to a folder on your computer. 3. Navigate to the folder where the file was saved. 4. Make sure all McAfee windows are closed. 5. Double-click MCPR.exe to run the removal tool. NOTE: Windows Vista and 7 users must right-click MCPR.exe and select Run as Administrator. 6. Restart your computer after receiving the message CleanUp Successful. Your McAfee product will not be fully removed until the system is restarted. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
