 | Network Disconnect as soon as I Start Game(1) | Category: Technical SupportJuly-20-2014 6:13 PM PDT (8 years ago)  |
| Hi this has only just started happening and the game was fine about an hour ago but as soon as i press Start game, I load in and a window pops up that says "Network Disconnect, The game connection has been lost: your client has been disconnected from the server." I have tried other regions and the same thing happens. I can create characters, switch heroes and chat in general and community channels perfectly fine but I can't start the game. I have done both Tracert and Pathping tests and have no idea whats wrong Tracert: Tracing route to 12.129.209.68 over a maximum of 30 hops 1 2 ms 1 ms 2 ms MyGateway.Home [192.168.0.1] 2 8 ms 9 ms 16 ms bla803.ba.optusnet.com.au [198.142.128.132] 3 * * * Request timed out. 4 9 ms 18 ms 10 ms 198.142.250.161 5 10 ms 14 ms 9 ms 198.142.139.112 6 11 ms 9 ms 10 ms 198.142.139.128 7 179 ms 166 ms 157 ms 203.208.174.149 8 166 ms 165 ms 166 ms las-bb1-link.telia.net [80.239.132.13] 9 165 ms 173 ms 231 ms 192.205.33.45 10 182 ms 184 ms 182 ms cr2.sffca.ip.att.net [12.122.200.14] 11 177 ms 176 ms 188 ms cr2.la2ca.ip.att.net [12.122.31.133] 12 182 ms 178 ms 174 ms 12.123.132.209 13 179 ms 176 ms 176 ms 12-122-254-230.attens.net [12.122.254.230] 14 176 ms 176 ms 177 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246] 15 176 ms 177 ms 181 ms 12.129.209.68 Trace complete. Pathping: Tracing route to 12.129.209.68 over a maximum of 30 hops 0 kevin-PC.Home [192.168.0.5] 1 MyGateway.Home [192.168.0.1] 2 bla803.ba.optusnet.com.au [198.142.128.132] 3 * * * Computing statistics for 50 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 kevin-PC.Home [192.168.0.5] 0/ 100 = 0% | 1 2ms 0/ 100 = 0% 0/ 100 = 0% MyGateway.Home [192.168.0.1] 0/ 100 = 0% | 2 9ms 0/ 100 = 0% 0/ 100 = 0% bla803.ba.optusnet.com.au [198.142.128.132] Trace complete. ____________________________________________________________ When it was working before, i was previously at another house and was using a wired connection but now I am at a different address and am using a wireless connection, Please help me. :( | ||
 | Network Disconnect as soon as I Start Game(2) | July-20-2014 6:16 PM PDT (8 years ago) |
| pyrolander, 1. Anyway you can try a wired connection at this new location? 2. Let's try deleting the Battle.net Cache file to see if that helps. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Once that is done, test out the game and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Network Disconnect as soon as I Start Game(4) | July-21-2014 12:38 PM PDT (8 years ago) |
| pyrolander, What security programs do you have installed? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
