 | Game Screen Freezing(1) | Category: Technical SupportJuly-20-2014 7:08 AM PDT (8 years ago)  |
| As the title states i'm having a lot of issues where my game screen freezes but I can hear the sound in the background playing as if the game is still running. Some of my pc specs are listed below. GPU: GeForce GTX 660 CPU: i7 870 8gb ram OS: Windows 8.1 | ||
 | Game Screen Freezing(2) | July-20-2014 6:03 PM PDT (8 years ago) |
| iTzlethal, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game Screen Freezing(5) | July-20-2014 7:57 PM PDT (8 years ago) |
| iTzlethal, Let's try a different video driver to see if that helps. Uninstall the current driver by using a program called Driver Fusion. This program will ensure that all previous driver files are completely removed. Here's a link to the Driver Fusion download. Once there, click on the "Download From Treexy" button to download the free trial. ***Don't download the Premium version.*** 1. Run Driver Fusion. 2. Click on "Display" and select "Nvidia". 3. Click on "Delete". 4. You will be asked if you are sure if you want to delete the entries, click on "Yes". 5. Driver Fusion will do its job, but you may see a message saying that some entries could not be deleted, and it will then ask if you would like to take a look at premium benefits, click on "No". 6. Restart when asked do so. 7. Repeat the same steps for "PhysX" instead of "Display". Once those two are completely removed, go ahead and install the suggested driver. Here's a link for the new driver download: http://www.nvidia.com/download/driverResults.aspx/73218/en-us When you are going to install the driver I would like for you to select Custom Install > Graphic Driver only. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game Screen Freezing(10) | July-21-2014 6:25 PM PDT (8 years ago) |
| iTzlethal, Another program may be interfering. Try running a selective startup to get around this. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
