 | Can't access RoS(1) | Category: Technical SupportJuly-5-2014 11:14 AM PDT (8 years ago)  |
| Hi, I bought Reaper of Souls Expansion and added my key to my battle.net account. In my account page I can see that it is successfully activated but when I download it through battle.net app I get the original (or at least my account does not get recognized as RoS). I reinstalled the app, relogged multiple times in my account, nothing works. Is there a time that I have to wait, like verification? Any other ideas? | ||
 | Can't access RoS(2) | July-5-2014 11:36 AM PDT (8 years ago) |
| ELeMeNTaL, Your account checks out ok when I look at it. Are you able to create a Crusader? There's nothing additional to download by the way, adding the key just unlocks the content you already have in your game client. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Can't access RoS(4) | July-5-2014 12:01 PM PDT (8 years ago) |
| ELeMeNTaL, "I reinstalled the app, relogged multiple times in my account, nothing works." Are you sure you're using the same credentials as you're posting from in here? It's possible you might be using a different Battle.net account accidentally in case you have more than one. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Can't access RoS(8) | July-5-2014 12:35 PM PDT (8 years ago) |
| ELeMeNTaL, Glad to hear that did it. I would have suggested it as well or reset it myself but as you seemed to have added a regular key, not from a digital purchase, it shouldn't have been necessary. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
