 | Sudden latency spikes with new internet/modem(1) | Category: Technical SupportJuly-9-2014 7:35 PM PDT (8 years ago)  |
| Just a couple of days ago I upgraded to a new internet service provider and they provided me with a new modem and router. This is a 1 Gbps up/down connection and, although being over WiFi does cause it to run much slower than would be expected (I have a 100 ft. CAT6 ethernet on the way!), the biggest issue is the never-before-seen latency spikes! It seems to be a similar problem as to what others have been experiencing: sudden, huge latency spikes - the game hangs for an inconsistent length, usually 8-10 seconds, then everything catches up and the latency is through the roof. I normally play with <90 ms otherwise, and it almost feels as though there the upload is being saturated, but I have no idea how. I have manually changed the channels to see which performs the best on speed and ping tests, but nothing has solved it permanently. The following are my traceroute and ping test results, respectively: 1 nbg4615 (192.168.1.1) 3.152 ms 1.110 ms 1.572 ms 2 68-168-191-2.fttp.usinternet.com (68.168.191.2) 4.905 ms 1.460 ms 4.598 ms 3 216.17.70.1 (216.17.70.1) 10.468 ms 9.967 ms 9.337 ms 4 v102.usi-cr03-mtka.usinternet.com (216.17.51.20) 5.959 ms 9.579 ms 9.991 ms 5 xe-5-2-1.mpr1.msp2.us.above.net (208.184.53.141) 7.707 ms 9.475 ms 11.202 ms 6 64.125.31.157 (64.125.31.157) 8.642 ms 7.948 ms 8.201 ms 7 ae5.cr1.ord2.us.above.net (64.125.30.89) 13.307 ms 12.818 ms 16.724 ms 8 ae0.cr2.ord2.us.above.net (64.125.20.246) 19.938 ms 18.579 ms 20.778 ms 9 64.125.31.70 (64.125.31.70) 19.933 ms 19.382 ms 19.972 ms 10 zayo-att.ord7.us.above.net (64.125.12.186) 20.114 ms 19.535 ms 19.912 ms 11 cr1.cgcil.ip.att.net (12.122.133.162) 69.926 ms 69.485 ms 68.151 ms 12 cr2.dvmco.ip.att.net (12.122.31.85) 71.595 ms 69.400 ms 69.897 ms 13 cr1.slkut.ip.att.net (12.122.30.25) 70.029 ms 69.456 ms 69.727 ms 14 cr2.la2ca.ip.att.net (12.122.30.30) 66.439 ms 69.926 ms 69.260 ms 15 gar5.lsrca.ip.att.net (12.122.85.33) 59.891 ms 59.526 ms 59.820 ms 16 12.122.251.186 (12.122.251.186) 69.946 ms 69.384 ms 61.605 ms 17 mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 68.141 ms 206.16.68.42 (206.16.68.42) 69.571 ms 206.16.68.50 (206.16.68.50) 79.413 ms 1 nbg4615 (192.168.1.1) 1.626 ms 1.891 ms 0.888 ms 0.882 ms 0.870 ms 0.819 ms * 3.130 ms 1.447 ms 1.116 ms 1.447 ms 0.837 ms * 3.072 ms 0.864 ms 0.858 ms 1.048 ms 0.863 ms * 5.092 ms 0.919 ms 0.989 ms 0.853 ms 0.830 ms * 3.287 ms 0.845 ms 1.217 ms 0.817 ms 0.804 ms (13% loss) 2 68-168-191-2.fttp.usinternet.com (68.168.191.2) 10.572 ms 9.839 ms 9.851 ms 9.965 ms 6.436 ms 3.454 ms 4.726 ms 5.278 ms 10.089 ms 9.924 ms 9.951 ms 9.948 ms 9.902 ms 9.998 ms 9.925 ms 9.985 ms 8.978 ms 8.197 ms 2.744 ms 9.956 ms 9.980 ms 9.911 ms 9.999 ms 9.954 ms 9.982 ms 9.939 ms 9.984 ms 9.948 ms 10.326 ms 9.658 ms (0% loss) 3 216.17.70.1 (216.17.70.1) 9.989 ms 9.540 ms 9.863 ms 10.044 ms 9.989 ms 3.082 ms 6.816 ms 10.012 ms 9.904 ms 4.242 ms 8.096 ms 7.625 ms 9.902 ms 9.983 ms 9.904 ms 10.044 ms 9.961 ms 9.943 ms 9.997 ms 9.926 ms 6.681 ms 3.961 ms 9.362 ms 9.899 ms 9.982 ms 9.974 ms 9.968 ms 9.962 ms 9.961 ms 9.933 ms (0% loss) 4 v102.usi-cr03-mtka.usinternet.com (216.17.51.20) 9.994 ms 8.969 ms 8.228 ms 12.492 ms 19.922 ms 10.046 ms 9.933 ms 9.991 ms 9.960 ms 10.493 ms 9.414 ms 10.097 ms 9.829 ms 9.974 ms 9.932 ms 10.037 ms 11.199 ms 8.710 ms 9.943 ms 9.984 ms 9.960 ms 9.843 ms 10.055 ms 6.101 ms 3.887 ms 4.559 ms 5.388 ms 9.947 ms 10.026 ms 9.906 ms (0% loss) 5 xe-5-2-1.mpr1.msp2.us.above.net (208.184.53.141) 3.594 ms 6.209 ms 35.036 ms 4.786 ms 9.952 ms 9.928 ms 10.025 ms 5.265 ms 4.740 ms 9.914 ms 9.943 ms 9.963 ms 10.010 ms 9.459 ms 8.081 ms 2.340 ms 9.966 ms 9.964 ms 9.973 ms 9.956 ms 2.488 ms 7.452 ms 9.993 ms 9.942 ms 11.533 ms 8.429 ms 10.185 ms 9.701 ms 10.018 ms 9.946 ms (0% loss) 6 64.125.31.157 (64.125.31.157) 10.089 ms 10.709 ms 8.882 ms 9.976 ms 9.901 ms 29.924 ms 9.950 ms 9.925 ms 10.003 ms 9.984 ms 9.982 ms 9.913 ms 11.655 ms 8.305 ms 6.434 ms 8.824 ms 4.630 ms 9.931 ms 10.131 ms 9.819 ms 4.595 ms 5.385 ms 9.964 ms 9.941 ms 9.993 ms 9.955 ms 9.493 ms 8.246 ms 12.116 ms 10.061 ms (0% loss) 7 ae5.cr1.ord2.us.above.net (64.125.30.89) 19.870 ms 19.731 ms 20.548 ms 19.712 ms 19.569 ms 19.946 ms 19.940 ms 19.987 ms 39.883 ms 19.951 ms 19.954 ms 19.987 ms 17.161 ms 12.734 ms 19.916 ms 19.980 ms 19.996 ms 19.907 ms 17.984 ms 21.904 ms 11.366 ms 18.608 ms 19.911 ms 19.896 ms 17.353 ms 12.632 ms 19.990 ms 19.868 ms 20.067 ms 14.713 ms (0% loss) 8 ae0.cr2.ord2.us.above.net (64.125.20.246) 15.094 ms 19.712 ms 19.944 ms 19.950 ms 20.081 ms 15.691 ms 14.267 ms 19.804 ms 20.007 ms 19.992 ms 20.481 ms 19.343 ms 30.511 ms 40.869 ms 34.423 ms 13.938 ms 19.964 ms 19.940 ms 19.946 ms 18.720 ms 21.194 ms 19.922 ms 39.973 ms 15.757 ms 14.126 ms 19.926 ms 19.954 ms 20.065 ms 20.029 ms 19.878 ms (0% loss) 9 64.125.31.70 (64.125.31.70) 19.843 ms 19.624 ms 19.960 ms 20.020 ms 19.869 ms 19.912 ms 20.011 ms 19.955 ms 19.934 ms 20.035 ms 13.267 ms 16.623 ms 19.856 ms 19.931 ms 17.794 ms 12.167 ms 19.994 ms 12.676 ms 87.114 ms 20.028 ms 19.835 ms 21.606 ms 19.418 ms 18.810 ms 19.940 ms 12.645 ms 17.304 ms 20.023 ms 19.950 ms 20.990 ms (0% loss) 10 zayo-att.ord7.us.above.net (64.125.12.186) 18.859 ms 19.709 ms 19.953 ms 19.942 ms 19.950 ms 19.927 ms 19.964 ms 19.919 ms 18.788 ms 21.177 ms 19.918 ms 19.940 ms 20.003 ms 21.245 ms 18.669 ms 19.927 ms 19.935 ms 19.286 ms 16.308 ms 14.251 ms 19.937 ms 19.945 ms 20.078 ms 19.839 ms 19.941 ms 19.926 ms 20.006 ms 19.930 ms 16.399 ms 22.491 ms (0% loss) 11 cr1.cgcil.ip.att.net (12.122.133.162) 70.903 ms 69.731 ms 69.846 ms 69.805 ms 69.941 ms 69.938 ms 68.280 ms 61.470 ms 69.821 ms 69.868 ms 69.802 ms 69.945 ms 69.801 ms 69.929 ms 66.201 ms 63.538 ms 69.845 ms 69.948 ms 69.964 ms 69.767 ms 69.914 ms 69.872 ms 69.791 ms 69.927 ms 69.825 ms 66.766 ms 63.007 ms 69.891 ms 69.872 ms 69.811 ms (0% loss) 12 cr2.dvmco.ip.att.net (12.122.31.85) 69.934 ms 69.711 ms 69.914 ms 69.009 ms 70.622 ms 69.785 ms 64.353 ms 65.475 ms 69.881 ms 69.279 ms 60.474 ms 69.894 ms 69.835 ms 69.959 ms 69.783 ms 69.505 ms 60.300 ms 69.846 ms 69.907 ms 65.473 ms 64.332 ms 70.924 ms 68.824 ms 70.865 ms 68.818 ms 69.919 ms 69.898 ms 69.871 ms 69.807 ms 69.915 ms (0% loss) 13 cr1.slkut.ip.att.net (12.122.30.25) 65.003 ms 64.610 ms 69.891 ms 69.088 ms 70.652 ms 69.945 ms 65.046 ms 64.644 ms 69.800 ms 70.313 ms 69.469 ms 69.861 ms 65.391 ms 64.379 ms 89.874 ms 69.812 ms 69.934 ms 69.837 ms 69.844 ms 69.866 ms 70.978 ms 68.801 ms 69.904 ms 69.835 ms 70.427 ms 67.787 ms 71.473 ms 69.816 ms 63.361 ms 67.078 ms (0% loss) 14 cr2.la2ca.ip.att.net (12.122.30.30) 69.224 ms 62.755 ms 68.926 ms 67.787 ms 69.816 ms 69.993 ms 69.780 ms 68.669 ms 71.079 ms 69.937 ms 63.710 ms 65.972 ms 69.869 ms 68.745 ms 70.323 ms 70.572 ms 63.951 ms 65.795 ms 70.481 ms 68.366 ms 70.771 ms 69.827 ms 64.185 ms 66.661 ms 68.923 ms 69.159 ms 60.522 ms 69.883 ms 69.839 ms 69.900 ms (0% loss) 15 gar5.lsrca.ip.att.net (12.122.85.33) 59.907 ms 59.703 ms 59.818 ms 59.873 ms 60.796 ms 68.993 ms 59.838 ms 59.909 ms 59.661 ms 60.157 ms 59.867 ms 59.873 ms 59.930 ms 59.874 ms 59.890 ms 59.987 ms 60.370 ms 59.249 ms 62.024 ms 67.773 ms 59.923 ms 59.955 ms 209.582 ms 99.888 ms 139.804 ms 100.776 ms 58.830 ms 59.844 ms 59.924 ms 59.957 ms (0% loss) 16 12.122.251.186 (12.122.251.186) 68.567 ms 60.770 ms 66.184 ms 63.635 ms 69.833 ms 69.891 ms 69.933 ms 69.967 ms 69.830 ms 65.468 ms 64.140 ms 69.909 ms 69.914 ms 69.839 ms 70.986 ms 64.673 ms 64.013 ms 69.859 ms 69.861 ms 69.908 ms 69.875 ms 65.956 ms 63.798 ms 69.889 ms 69.806 ms 69.863 ms 69.961 ms 66.080 ms 62.517 ms 60.997 ms (0% loss) 17 mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 59.982 ms 206.16.68.42 (206.16.68.42) 61.464 ms 206.16.68.50 (206.16.68.50) 61.524 ms mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 65.479 ms mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 69.717 ms 206.16.68.50 (206.16.68.50) 68.697 ms 206.16.68.42 (206.16.68.42) 60.599 ms mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 69.368 ms mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 59.740 ms 206.16.68.42 (206.16.68.42) 59.861 ms 206.16.68.50 (206.16.68.50) 64.415 ms mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 64.719 ms mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 71.599 ms mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 67.731 ms mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 69.643 ms 206.16.68.42 (206.16.68.42) 69.698 ms 206.16.68.50 (206.16.68.50) 64.743 ms mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 64.496 ms mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 59.701 ms 206.16.68.50 (206.16.68.50) 69.589 ms 206.16.68.42 (206.16.68.42) 69.632 ms mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 69.550 ms mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 59.772 ms 206.16.68.50 (206.16.68.50) 69.656 ms 206.16.68.42 (206.16.68.42) 69.567 ms mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 69.574 ms mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 69.647 ms 206.16.68.42 (206.16.68.42) 69.700 ms 206.16.68.50 (206.16.68.50) 66.729 ms 206.16.68.42 (206.16.68.42) 63.635 ms (0% loss) 18 * * * * * * * * * * Hoping I might get some help from the brilliant MVPs, the community or the lovely people working on this stuff at Bizzard. Until then, Hearthstone, perhaps! Thanks for any help! Edit 1: Let me know if you would prefer I run another traceroute or ping test for additional samples. Again, thanks for all the hard work you people do on the technical end! | ||
 | Sudden latency spikes with new internet/modem(2) | July-9-2014 7:47 PM PDT (8 years ago) |
| Karlkins, What were you using for a connection prior to upgrading a couple of days ago? Did you have any connection issues then? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Sudden latency spikes with new internet/modem(4) | July-9-2014 7:55 PM PDT (8 years ago) |
| Karlkins, Are there any obstructions (walls or floors) between your computer and the router? How far apart are they? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
