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etflanker #1271
why my charaters are all missing?(1)Category: Technical SupportJuly-9-2014 4:11 PM PDT (8 years ago) Go to Blizzard forum post
After the maintenance of PTR today, I logged my account in America server and found my characters in America server are missing. they are not the PTR characters and I didn't play PTR at all. I have spend above 300 hours for my heroes.
Would you please help to restore my characters in my account?
Thanks so much!
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Omrakos
why my charaters are all missing?(2)July-9-2014 4:22 PM PDT (8 years ago) Go to Blizzard forum post
etflanker,

Are you sure you're checking the US region?

http://us.battle.net/d3/en/profile/etflanker-1271/hero/1184827

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Omrakos
why my charaters are all missing?(4)July-9-2014 6:17 PM PDT (8 years ago) Go to Blizzard forum post
Eudaimonic,

Where exactly are you selecting the region you wish to use? You should be using the choices just above the big blue play button in the desktop app.

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I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
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