Snackrib,
Bring up the Battle.net launcher and select Diablo III from the left hand side of the screen. What version number do you see next to the "Play" button?
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 | Bought game key, D3 refuses to update.(1) | Category: Technical SupportJuly-6-2014 1:12 PM PDT (8 years ago)  |
| Hello. About a week back I bought RoS and received a key which I typed into my battlenet account and then I downloaded a file that said it was an update to implement the expansion, but it was really just a setup to the battlenet program I already have. It says I have the game RoS on my account info but in my battlenet steam looking rip-off program it only shows ads for buying RoS rather than any means of starting that sucker up. How can I get it working? It seems Blizzard refuses to help customers without you paying them a credit card fee for said help? Pretty disastrous... 
It says version 2.0.6.24641
That is the most recent patch for live. Are you trying to access the PTR?
You just need to hit the play button.
There is no update that you need to download or install, it's bundled into the main game. When you activate your RoS key it just flips a switch on their server that lets your account access the new stuff.
Snackrib,
That's the correct version. Like Pincho said, just hit the "Play" button and you'll be loaded into Diablo III RoS. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?
Only I'm actually not. I try to create a crusader and the button says "upgrade" and links me to the place for buying the damn thing.
Only I'm actually not. I try to create a crusader and the button says "upgrade" and links me to the place for buying the damn thing. If you applied a valid RoS key to your bnet account then you should have no problems making a crusader. Go to Account Management and look under the Summary - what level game license does it say you have for D3? If you correctly input the key then it should say RoS. If there is an issue with it, contact Billing. If you wait a bit Live Chat will be open. Use the shortcut below to get to the support options. D3>Account Management Issue>My issue is not listed here (they don't have an option for issues with expansion keys) https://us.battle.net/support/en/help/solution/d3/297
What version number do you see next to the "Play" button? 2.0.6.24641 Go to Account Management and look under the Summary - what level game license does it say you have for D3? If you correctly input the key then it should say RoS. D3 ROS is listed in my Summary but when I'm in game, no ROS is recognized [Post edited one time, last edit by Smaseliaf#1187 at July-7-2014 2:00 PM PDT (8 years ago)] | ||
| Bought game key, D3 refuses to update.(2) | July-6-2014 4:47 PM PDT (8 years ago) |
| Snackrib, Bring up the Battle.net launcher and select Diablo III from the left hand side of the screen. What version number do you see next to the "Play" button? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Bought game key, D3 refuses to update.(6) | July-6-2014 8:25 PM PDT (8 years ago) |
| Snackrib, That's the correct version. Like Pincho said, just hit the "Play" button and you'll be loaded into Diablo III RoS. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Bought game key, D3 refuses to update.(10) | July-7-2014 2:28 PM PDT (8 years ago) |
| Snackrib, I looked up your account and it does come up as upgraded to RoS on my end. I just reset your account from my end to see if that helps. Try again when you get the chance and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Bought game key, D3 refuses to update.(12) | July-7-2014 2:33 PM PDT (8 years ago) |
| Tyty, Was that purchase a digital upgrade? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Bought game key, D3 refuses to update.(13) | July-7-2014 2:35 PM PDT (8 years ago) |
| Smaseliaf, Was the RoS upgrade bought on our site as a digital upgrade or was it a retail copy that you got from a store? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Bought game key, D3 refuses to update.(19) | July-7-2014 5:36 PM PDT (8 years ago) |
| Tyty, I bought it from a cd-key website. Account management immediately recognized the upgrade... only the launcher does not. Just out of curiosity, what's the site? Dankorii, Since resetting Snackrib's account from your end helped his problem. Could you also reset mine? Sure, just did the reset right now. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Bought game key, D3 refuses to update.(20) | July-7-2014 5:38 PM PDT (8 years ago) |
| Smaseliaf, I can play ROS at last! By default I play D3 on USA servers but I'm from Europe. When I noticed that I was logged in the US battlenet I decided to log in the European battlenet and as soon as I did so the launcher recognized my ROS upgrade. Hope this post will help others (Europeans or not) who face this same problem. Cool, thanks for the update! Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
 | Bought game key, D3 refuses to update.(22) | August-9-2014 3:36 PM PDT (8 years ago) |
| ArtiicSpark, The account has been reset. Give it a try again when you get a chance. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game key, D3 refuses to update.(27) | May-13-2015 1:00 PM PDT (8 years ago) |
| CaminoMuerto, The account looks ok as it's showing a Reaper of Souls license attached. Could you try it again please? ______________________________________________________________ I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
