 | Constant 3005/3007 error.(1) | Category: Technical SupportJuly-1-2014 9:50 AM PDT (8 years ago)  |
| I re-installed Diablo 3 yesterday for the first time in nearly two years and I can't seem to play for more then five minutes without being kicked out. I've done everything Blizzard suggests to do to fix the problem (joining General, resetting router, clearing cache, removing background programs, etc, etc) and none of it has worked. I'm using a wired connection with a Trendnet TEW-432BRP router. Location - Hamlin, New York. Tracing route to 12.129.209.68 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.1 2 8 ms 7 ms 11 ms 142.254.218.9 3 8 ms 9 ms 9 ms 24.93.12.55 4 8 ms 8 ms 10 ms rdc-72-230-153-32.wny.east.twcable.com [72.230.153.32] 5 21 ms 11 ms 10 ms rdc-72-230-153-30.wny.east.twcable.com [72.230.153.30] 6 31 ms 31 ms 28 ms rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243] 7 31 ms 32 ms 31 ms be45.cr0.chi10.tbone.rr.com [107.14.19.106] 8 31 ms 47 ms 29 ms ae4.pr1.chi10.tbone.rr.com [66.109.1.66] 9 30 ms 28 ms 29 ms 216.1.94.65 10 29 ms 31 ms 31 ms 207.88.15.90.ptr.us.xo.net [207.88.15.90] 11 32 ms 33 ms 35 ms 206.111.2.90.ptr.us.xo.net [206.111.2.90] 12 84 ms 83 ms 83 ms cr1.cgcil.ip.att.net [12.122.133.34] 13 84 ms 90 ms 85 ms cr2.dvmco.ip.att.net [12.122.31.85] 14 91 ms 88 ms 88 ms cr1.slkut.ip.att.net [12.122.30.25] 15 87 ms 87 ms 88 ms cr2.la2ca.ip.att.net [12.122.30.30] 16 85 ms 88 ms 87 ms gar5.lsrca.ip.att.net [12.122.85.33] 17 81 ms 81 ms 83 ms 12-122-254-230.attens.net [12.122.254.230] 18 84 ms 84 ms 81 ms 206.16.68.42 19 84 ms 80 ms 79 ms paxonix-placeholder.lax1.attens.net [12.129.248.118] 20 86 ms 87 ms 81 ms 12.129.209.68 Trace complete. | ||
 | Constant 3005/3007 error.(2) | July-1-2014 6:32 PM PDT (8 years ago) |
| Blitzkid, "I re-installed Diablo 3 yesterday for the first time in nearly two years" Did this issue begin for the first time after reinstalling the game? If it hadn't been having any problems before, may I ask what prompted the reinstall? Your trace route looks fine by the way. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Constant 3005/3007 error.(4) | July-1-2014 7:22 PM PDT (8 years ago) |
| Blitzkid, Ok, well, 3005/3007 are connection related issues typically in that your connection was unable to be maintained. The errors are just informational really and don't provide any sort of cause to us, they just tell us you were disconnected. Can you ascertain the firmware release your Trendnet TEW-432BRP router is using? Depending on the router's version, you may be able to update the firmware. TEW-432BRP (Version D1.0R/D1.1R) - http://www.trendnet.com/langen/support/supportdetail.asp?prod=165_TEW-432BRP TEW-432BRP (Version D1.2R/D1.3R) - http://www.trendnet.com/langen/support/supportdetail.asp?prod=180_TEW-432BRP Both versions have been discontinued by the way. Would you be able to connect an ethernet cable directly from your modem to your PC in order to eliminate the router from the equation? This would only be for troubleshooting, it's not a suggested solution. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Constant 3005/3007 error.(6) | July-1-2014 8:08 PM PDT (8 years ago) |
| Blitzkid, The only way to really eliminate the router from being the problem is to see if the problem is still there when the router isn't being used or by trying another router in its place. I realize that bypassing it often presents problems but it's a necessary step when troubleshooting. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Constant 3005/3007 error.(8) | July-2-2014 2:55 PM PDT (8 years ago) |
| Blitzkid, With the game closed, could you delete your current D3Debug.txt file in the main game folder, then run the game and get it to disconnect you? Then post the newly made D3Debug.txt file here. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Constant 3005/3007 error.(11) | July-2-2014 5:17 PM PDT (8 years ago) |
| Blitzkid, I've sent up the key portion of your debug file to see what our QA guys think could be the cause. While I'm awaiting an answer, could you try connecting to Europe and creating a character there and seeing if the same problem occurs? You can change the region you connect to by selecting it just above the blue Play button on the Desktop App. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Constant 3005/3007 error.(13) | July-2-2014 7:14 PM PDT (8 years ago) |
| Blitzkid, That would pretty much localize the problem to your connection I'd think as you're talking to a completely different set of servers when playing in the EU. Would you be able to test your account on another computer at another location/ISP like at a friend's house who also plays the game? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Constant 3005/3007 error.(15) | July-3-2014 10:59 AM PDT (8 years ago) |
| Blitzkid, Ok, could I get you to provide some more info then from your system via an assortment of log files? This support article describes how to obtain and run our Log Goblin utility which is designed for just that. Send the resultant .zip file to me at Omrakos.Support@Blizzard.com and I'll forward it along to the developers for evaluation. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
