 | Game crash after entering new area(1) | Category: Technical SupportJuly-3-2014 10:13 AM PDT (8 years ago)  |
| I've just start a new character. In act II, after i entered Desolace Sands, the game suddenly crashes. There is no error, the game just crash. my given code is: A9AEEBED-60A4-43A6-89DF-03F3580230F5 | ||
 | Game crash after entering new area(2) | July-3-2014 7:11 PM PDT (8 years ago) |
| Nomanland, It looks like the crash is related to a video driver file. Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game crash after entering new area(4) | July-3-2014 7:29 PM PDT (8 years ago) |
| Nomanland, Can you post the entire contents of your D3Debug.txt file located in your Diablo III folder? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
 | Game crash after entering new area(6) | July-4-2014 12:12 PM PDT (8 years ago) |
| Nomanland, Your game appears to be using the integrated Intel device and not the AMD Radeon HD 7600M, yet the crash you're getting is classified as an ATI driver crash. Could you try uninstalling your current ATI drivers and then locating/installing an earlier Catalyst 13.x version? Right now, you have "Driver Version 8.17.10.1299" which I believe is the 14.6 beta? AMD's site excludes Sony Vaio models from being able to use their reference drivers so you'll need to check on Sony's support site for drivers. I'd imagine that what ever the laptop came with originally would be a 13.x release. How-To Uninstall AMD Catalyst™ Drivers From A Windows® Based System How-To Install AMD Catalyst™ Drivers For A Windows® Based System _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
