Diablo III
Avatar of Daethgrippr
Daethgrippr		Game fozen on D3 logo(1)Category: Technical SupportJune-24-2014 7:04 PM PDT (8 years ago) Go to Blizzard forum post
I can't seem to fix it and repair does nothing
Here is my D3Debug.txt any help would be great

User defined symbols path: D:\Diablo III
2014.06.24 18:43:56.228469800 Diablo III Release (No Assertions) running under Windows 7-64 SP1 (Version 6.1.7601)
2014.06.24 18:43:56.228557000 <BUILD>2.0.6.24641 (100493-1244961)</BUILD>
2014.06.24 18:43:56.228634300 Cheats: DISABLED
2014.06.24 18:43:56.228774300 CPU Vendor: GenuineIntel
2014.06.24 18:43:56.228859000 CPU Details: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
2014.06.24 18:43:56.228930800 CPU Processors: 1
2014.06.24 18:43:56.228999300 CPU Cores: 4
2014.06.24 18:43:56.229064800 CPU Threads: 8
2014.06.24 18:43:56.229357300 8140.71 MB of total physical memory
2014.06.24 18:43:56.229426000 OS Language: English
2014.06.24 18:43:56.229491500 Application Path: D:\Diablo III\
2014.06.24 18:43:56.232122300 --- OS memory stats -----
2014.06.24 18:43:56.232196000 Virtual size: 518.61 Mb
2014.06.24 18:43:56.232262000 Total free: 3561.18 Mb
2014.06.24 18:43:56.232327500 Largest free block: 2047.75 Mb
2014.06.24 18:43:56.232390800 --- OS memory stats end-----
2014.06.24 18:43:56.232453500 --- Main memory stats ---
2014.06.24 18:43:56.232593500 Total size: 400.00 Mb
2014.06.24 18:43:56.232658300 Total free: 365.73 Mb
2014.06.24 18:43:56.232723000 Largest free block: 365.72 Mb
2014.06.24 18:43:56.232787000 Total small size: 32.00 Mb
2014.06.24 18:43:56.232851000 Total small free: 31.90 Mb
2014.06.24 18:43:56.232915500 Largest small free block: 31.88 Mb
2014.06.24 18:43:56.232978500 --- Main memory stats end ---
2014.06.24 18:43:56.233041500 ----------------------------------------------

2014.06.24 18:43:56.233123800 Command Line: -launch
2014.06.24 18:43:56.233235500 Monitor BPP: 32
2014.06.24 18:43:56.233314800 Monitor BPP: 32
2014.06.24 18:43:56.233388000 Lowest monitor BPP: 32
2014.06.24 18:43:56.480379300 Clock freq = 3517871
2014.06.24 18:43:56.480519300 WinSock started successfully!
2014.06.24 18:43:56.532828000 Adjusted initial working directory: D:\Diablo III
2014.06.24 18:43:56.532949300 Detecting first installed locale.
2014.06.24 18:43:56.533068300 Detected: enUS
2014.06.24 18:43:56.559238300 Agent is successfully started or running already.
2014.06.24 18:43:58.650700800 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2014.06.24 18:43:58.650817300 Agent reported speed: 4254606
2014.06.24 18:43:58.650900800 Detecting installed locales:
2014.06.24 18:43:58.651004800 Found: enUS
2014.06.24 18:43:58.654003300 Agent selected locale: enUS
2014.06.24 18:43:58.654092800 FileSystemGetLocale, AgentSettings: 1
2014.06.24 18:43:58.654164000 FileSystemGetLocale, using agent locale: enUS
2014.06.24 18:43:58.654234300 FileSystemGetLocale, returned locale: enUS
2014.06.24 18:43:58.654897500 SNOFilesInitialize('Data_D3', PC, enUS)
2014.06.24 18:43:58.672455300 Initializing Streaming
2014.06.24 18:43:58.833035500 --- OS memory stats -----
2014.06.24 18:43:58.833312300 Virtual size: 549.62 Mb
2014.06.24 18:43:58.833535000 Total free: 3529.98 Mb
2014.06.24 18:43:58.833787800 Largest free block: 2047.59 Mb
2014.06.24 18:43:58.833998300 --- OS memory stats end-----
2014.06.24 18:43:58.834198500 --- Main memory stats ---
2014.06.24 18:43:58.834403300 Total size: 400.00 Mb
2014.06.24 18:43:58.834606000 Total free: 332.19 Mb
2014.06.24 18:43:58.834811300 Largest free block: 332.17 Mb
2014.06.24 18:43:58.835014500 Total small size: 32.00 Mb
2014.06.24 18:43:58.835217000 Total small free: 31.63 Mb
2014.06.24 18:43:58.835421300 Largest small free block: 31.63 Mb
2014.06.24 18:43:58.835620300 --- Main memory stats end ---
2014.06.24 18:43:58.835897500 Working Directory: D:\Diablo III
2014.06.24 18:43:58.857206000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-21876.mpq size=246533485 local=246533485
2014.06.24 18:43:58.950362300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-21876.mpq
2014.06.24 18:43:58.956045000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-21876.mpq size=14211901 local=14211901
2014.06.24 18:43:59.006087300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-21876.mpq
2014.06.24 18:43:59.024854800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-21876.mpq size=864887897 local=864887897
2014.06.24 18:43:59.118854500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-21876.mpq
2014.06.24 18:43:59.122958000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-22044.mpq size=9000484 local=9000484
2014.06.24 18:43:59.180899000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-22044.mpq
2014.06.24 18:43:59.182360800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-22044.mpq size=12338 local=12338
2014.06.24 18:43:59.183279800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-22044.mpq
2014.06.24 18:43:59.184535000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-22044.mpq size=16119 local=16119
2014.06.24 18:43:59.216053000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-22044.mpq
2014.06.24 18:43:59.220056500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-22274.mpq size=12589070 local=12589070
2014.06.24 18:43:59.263330800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-22274.mpq
2014.06.24 18:43:59.264718500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-22274.mpq size=22521 local=22521
2014.06.24 18:43:59.265720800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-22274.mpq
2014.06.24 18:43:59.267264800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-22427.mpq size=11150231 local=11150231
2014.06.24 18:43:59.293756300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-22427.mpq
2014.06.24 18:43:59.295171000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-22427.mpq size=1510 local=1510
2014.06.24 18:43:59.323758300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-22427.mpq
2014.06.24 18:43:59.328029800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-23119.mpq size=13364832 local=13364832
2014.06.24 18:43:59.449098800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-23119.mpq
2014.06.24 18:43:59.450473800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-23119.mpq size=5329 local=5329
2014.06.24 18:43:59.451207000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-23119.mpq
2014.06.24 18:43:59.452422300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-23119.mpq size=91547 local=91547
2014.06.24 18:43:59.480010800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-23119.mpq
2014.06.24 18:43:59.482612500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-23920.mpq size=11405843 local=11405843
2014.06.24 18:43:59.594962300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-23920.mpq
2014.06.24 18:43:59.595762000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-23920.mpq size=33394 local=33394
2014.06.24 18:43:59.596168300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-23920.mpq
2014.06.24 18:43:59.596841800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-23920.mpq size=62269 local=62269
2014.06.24 18:43:59.615021500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-23920.mpq
2014.06.24 18:43:59.615813500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-24017.mpq size=2566 local=2566
2014.06.24 18:43:59.616220800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-24017.mpq
2014.06.24 18:43:59.616901800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-24641.mpq size=84059 local=84059
2014.06.24 18:43:59.672659800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-24641.mpq
2014.06.24 18:43:59.673475500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-24641.mpq size=2542 local=2542
2014.06.24 18:43:59.711108300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-24641.mpq
2014.06.24 18:43:59.780156500 Opened SNOPack Data_D3\PC\MPQs\CoreData.mpq size=299432182 local=299432182
2014.06.24 18:43:59.841985300 Opened SNOPack Data_D3\PC\MPQs\ClientData.mpq size=-312433983 local=-312433983
2014.06.24 18:43:59.894509000 Opened SNOPack Data_D3\PC\MPQs\Texture.mpq size=-1981980053 local=-1981980053
2014.06.24 18:43:59.970925000 Opened SNOPack Data_D3\PC\MPQs\Sound.mpq size=-1927095343 local=-1927095343
2014.06.24 18:44:00.012392800 Opened SNOPack Data_D3\PC\MPQs\enUS_Audio.mpq size=1709392338 local=1709392338
2014.06.24 18:44:00.014285500 Opened SNOPack Data_D3\PC\MPQs\enUS_Text.mpq size=3519837 local=3519837
2014.06.24 18:44:00.014951000 Opened SNOPack Data_D3\PC\MPQs\enUS_Cutscene.mpq size=-1015202230 local=-1015202230
2014.06.24 18:44:00.018654500 --- OS memory stats -----
2014.06.24 18:44:00.018777500 Virtual size: 549.82 Mb
2014.06.24 18:44:00.018871000 Total free: 3529.79 Mb
2014.06.24 18:44:00.018963000 Largest free block: 2047.59 Mb
2014.06.24 18:44:00.019050500 --- OS memory stats end-----
2014.06.24 18:44:00.019136500 --- Main memory stats ---
2014.06.24 18:44:00.019224000 Total size: 400.00 Mb
2014.06.24 18:44:00.019310800 Total free: 317.83 Mb
2014.06.24 18:44:00.019434800 Largest free block: 313.48 Mb
2014.06.24 18:44:00.019571000 Total small size: 32.00 Mb
2014.06.24 18:44:00.019670800 Total small free: 31.46 Mb
2014.06.24 18:44:00.019767800 Largest small free block: 31.46 Mb
2014.06.24 18:44:00.019856800 --- Main memory stats end ---
2014.06.24 18:44:00.019946000 SNOFileInitializeSigningData initializing.
Avatar of Dankorii
Dankorii		Game fozen on D3 logo(2)June-24-2014 7:14 PM PDT (8 years ago) Go to Blizzard forum post
Daethgrippr,

Go into the Diablo III folder and delete the Updates folder. Once that is done, run the launcher as an admin by right clicking on the launcher icon and selecting "Run as admin". The launcher will need to download some files. Let it finish and try again. Let me know what happens.
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Dankorii		Game fozen on D3 logo(4)June-24-2014 8:17 PM PDT (8 years ago) Go to Blizzard forum post
Daethgrippr,

1. Please post your DXDIAG file so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.

2. Let's try deleting the Battle.net tools folder and the Battle.net Cache folder to see if that helps.

Once those are deleted, run the launcher as an admin by right clicking on the launcher and selecting "Run as admin".
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Dankorii		Game fozen on D3 logo(6)June-25-2014 1:12 PM PDT (8 years ago) Go to Blizzard forum post
Daethgrippr,

Did you try deleting the Battle.net Tools and Cache folder?
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Avatar of Dankorii
Dankorii		Game fozen on D3 logo(8)June-26-2014 5:31 PM PDT (8 years ago) Go to Blizzard forum post
Daethgrippr,

You're welcome, please feel free to post again if you have any other questions or problems.
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