Avatar of Svensk #1804
Svensk #1804
Error 395017(1)Category: PTR Bug ReportsJune-25-2014 4:44 PM PDT (8 years ago) Go to Blizzard forum post
I logged on to the PTR and made a level 1 character then changed my region to Europe and didn't get any characters, the error suggests i can only copy once every 72 hour but since i havnt played any PTR ever in D3 it seems odd that i get this error.

Anyway theres an easy fix to this?

Battletag: Svensk#1804
Avatar of Tsarnis
Tsarnis
Error 395017(16)June-26-2014 12:46 PM PDT (8 years ago) Go to Blizzard forum post
I think a few of you in this thread might be a little fuzzy on the details of how the character copy is supposed to behave. From start to finish, here is how the process plays out:

    1. You log into the PTR for the first time and are prompted to create a character.

    2. You select your region from the dropdown menu (this part is important!) and press the PTR Character Copy button on the home screen.

    3. You are then disconnected from the PTR (This part is intended!) while the server goblins do their business and copy your characters.

    4. You log back in, and you see your most recently played character from live servers on the home screen.

    At this point, you are on the PTR and your characters are copied! If you go into character selection, you should see all over your characters from the live server and play on any of them normally. You won't see that level 1 character you just made because it has been deleted and overwritten by your live account information (don't worry, his or her deeds of valor will be remembered).


The most important thing to remember about this process is that you may only do this copy once per 24-hour period. It is very important to ensure you have the proper region selected before hitting the copy button. There is no way around the 1 day cooldown, and this is intended. If you've accidentally copied your account from the wrong region, you will regrettably have to wait out the cooldown period.

I hope that clears up any confusion about how the copy process works. If you are currently locked out by the copy cooldown, have no fear! The PTR is not coming down soon, and you will have ample opportunity to get in and test out 2.1.0 over the coming weeks!

Edit: We just made a change that alters the character copy cooldown to one day instead of three. Edited the post above to reflect this!
[Post edited three times, last edit by Tsarnis at June-26-2014 4:23 PM PDT (8 years ago)]
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