 | Freezing up entire computer(1) | Category: Technical SupportJune-23-2014 3:31 PM PDT (8 years ago)  |
| My computer freezes up and I can't alt tab/start ctrl manager or anything. I have to hold the power button to turn my computer off and back on. It happens at random intervals, sometimes I can play for an hour, others I can play for 10 minutes before it happens. This doesn't happen when I'm playing other games/random internet browsing. I'm not 100% sure this is just a Diablo III issue, but I figured I would ask to see if it's happening to anybody else. Is there any type of crash log I can look into for D3 or Windows 7? Here is some basic info from DxDiag: ------------------ System Information ------------------ Time of this report: 6/23/2014, 17:26:00 Machine name: PAPERTIGER Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: English (Regional Setting: English) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 08/24/10 17:39:01 Ver: 08.00.15 Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz Memory: 4096MB RAM Available OS Memory: 4094MB RAM Page File: 1712MB used, 6473MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode | ||
 | Freezing up entire computer(2) | June-23-2014 7:13 PM PDT (8 years ago) |
| musclenflow, Please post the entire DXDIAG. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Freezing up entire computer(5) | June-23-2014 8:00 PM PDT (8 years ago) |
| musclenflow, Let's try a different video driver to see if that helps. Here's a link to the How-To Uninstall AMD Catalyst Drivers From A Windows Based System guide download. Once uninstalled, download and install the driver linked below. Here's a link for the new driver download: AMD Video Driver ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Freezing up entire computer(10) | June-24-2014 2:31 PM PDT (8 years ago) |
| musclenflow, I came across a similar issue the other day with a customer in the WoW forums. They were also using an AMD card. Here's a link to their solution: Black screen, Frozen computer forcing restart Try that out and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
