 | Authenticator Log In Not Responding(1) | Category: Technical SupportJune-23-2014 6:12 PM PDT (8 years ago)  |
| Hi :-) I Can't log in to the game. After I enter my password on the first log-in screen I get the Authenticator number entry dialogue. After I enter the number and click-on Log-In nothing happens. The click-on is totally non responsive. I have to use the close -window click on from my task bar Battlenet Icon to close both the Authenticator Window. Nothing on it is responsive. I have tried this several times with 2 different mice and get the same non-responsiveness. I have not yet tried to log-in to my account to submit a support ticket but I fear I won't be able to for the same reason. | ||
 | Authenticator Log In Not Responding(6) | June-23-2014 6:58 PM PDT (8 years ago) |
| hawkeye, Let's try deleting the Battle.net tools folder and the Battle.net Cache folder to see if that helps. Once those are deleted, run the launcher as an admin by right clicking on the launcher and selecting "Run as admin". ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Authenticator Log In Not Responding(8) | June-23-2014 7:58 PM PDT (8 years ago) |
| hawkeye, Thanks for the update. I'm glad to see it's working now. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
