 | Crashing on opening loading screen(1) | Category: Technical SupportJune-15-2014 2:28 PM PDT (9 years ago)  |
| Since patch 2.0.6 i haven't been able to log onto Diablo 3. I keep crashing a few seconds after the loading screen opens. The screen goes grey and freezes and says Diablo 3 has stopped responding. A error box appears stating that there has been an unexpected error but doesn't give me an error code. The game never loads into the character selection screen before crashing. I have checked my drivers all are up to date. I've gone as far as to uninstall and reinstall the game to no avail. Any suggestions on how to fix this issue? | ||
 | Crashing on opening loading screen(3) | June-15-2014 5:51 PM PDT (9 years ago) |
| Gatôr, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Crashing on opening loading screen(6) | June-16-2014 12:24 PM PDT (9 years ago) |
| Gatôr, I looked into the error code that you provided and it appears as though the crash may be related to a Nvidia driver. Let's try a different video driver to see if that helps. Uninstall the current driver by using a program called Driver Fusion. This program will ensure that all previous driver files are completely removed. Here's a link to the Driver Fusion download. Once there, click on the "Download From Treexy" button to download the free trial. ***Don't download the Premium version.*** 1. Run Driver Fusion. 2. Click on "Display" and select "Nvidia". 3. Click on "Delete". 4. You will be asked if you are sure if you want to delete the entries, click on "Yes". 5. Driver Fusion will do its job, but you may see a message saying that some entries could not be deleted, and it will then ask if you would like to take a look at premium benefits, click on "No". 6. Restart when asked do so. 7. Repeat the same steps for "PhysX" instead of "Display". Once those two are completely removed, go ahead and install the suggested driver. Here's a link for the new driver download: Nvidia Driver When you are going to install the driver I would like for you to select Custom Install > Graphic Driver only. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
