Avatar of Balian420 #1713
Balian420 #1713
problem with diablo 3(1)Category: Technical SupportJune-7-2014 8:18 AM PDT (9 years ago) Go to Blizzard forum post
hello im having a problem with diablo 3 everytime I click play it seems like itll want to start the game but it wont itll just be blank screen with the music playing in the backround can anyone help me with this?
Avatar of Omrakos
Omrakos
problem with diablo 3(2)June-7-2014 10:17 AM PDT (9 years ago) Go to Blizzard forum post
Balian420,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Feedback for Diablo Somepage