 | New Patch went live now can not log in.(1) | Category: Technical SupportJune-11-2014 1:51 PM PDT (9 years ago)  |
| Battle.net client says: Could not connect to the battle.net service so i have to log in offline, try to load up the game, says theres no connection but i have checked my t-net and it works perfectly fine.. but still wont connect, is there something wrong with the patch thats stopping me logging in because i was only playing the game on Tuesday night worked fine. (EU server client) Any help much appreciated. | ||
 | New Patch went live now can not log in.(6) | June-11-2014 7:27 PM PDT (9 years ago) |
| Alkalinejoe, 1. What security programs do you have installed? 2. Let's try deleting the Battle.net Tools folder and then running the launcher again to see if that helps. Here's how to do that: 1. Restart the computer. 2. Ensure that show hidden files and folders is enabled. 3. For Windows Vista and 7: Click Start and select Computer. -Windows XP: Click Start and select My Computer. -Windows 8: Windows Key + Q and select Computer. 4. For Windows Vista and 7: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. -Windows XP: Double-click the C drive, then Documents and Settings, then All Users, then Application Data, and then delete the Battle.net folder. -Windows 8: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. Note: The above steps may cause Battle.net to forget game install locations. If your games can’t be found, you will see Install on the Battle.net game tab instead of Play. To find your installation, click Locate this game or run the game launcher. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| New Patch went live now can not log in.(8) | June-11-2014 8:13 PM PDT (9 years ago) |
| Alkalinejoe, 1. Make sure that your LAN settings and Internet Explorer settings are set correctly. Here's a support article that will help: Disabling Proxy Settings 2. Make sure that your Windows Secondary Logon service is enabled. Here's a support article that will help with that: Enabling Windows Secondary Logon Service 3. Make sure that you are running on the most recent version of Flash. Here's a link where that can be downloaded: http://get.adobe.com/flashplayer/ ***Uncheck the McAfee Security Scan option*** 4. Another program may be interfering. Try running a selective startup to get around this. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| New Patch went live now can not log in.(10) | June-15-2014 5:11 PM PDT (9 years ago) |
| Alkalinejoe, Can you upload a screenshot of the error you are getting to an image sharing site and provide me with the link? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
