 | Game closes in a map view.(1) | Category: Technical SupportJune-5-2014 10:26 AM PDT (9 years ago)  |
| I have a problem, every time I get in the act 2 sand and blood, in a certain part of the map when I go through the game closes automatically indicating an unexpected error. This link shows where the bug happens when I walk a little further along the game is automatically closed. I await response Thanks! Link:https://imageshack.com/i/n9f861p | ||
 | Game closes in a map view.(2) | June-5-2014 11:02 AM PDT (9 years ago) |
| ClosedToYou, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game closes in a map view.(4) | June-5-2014 11:47 AM PDT (9 years ago) |
| ClosedToYou, Could you try reverting your video drivers to any of the Catalyst 13 releases? 13.12 was the latest. You may need to get them from your notebook manufacturer instead of directly from AMD or you may have a version still on your computer you can use. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game closes in a map view.(6) | June-5-2014 11:58 AM PDT (9 years ago) |
| ClosedToYou, I don't have any way to link an older driver for you. I'd hope that Hewlett Packard would have one on their site, or if they're not identified that way, try the earliest one they offer first. The issue you're experiencing appears to be with something in Desolate Sands not behaving properly when AMD's Catalyst 14.x drivers are in use. Until our developers can fix the problem with the zone, the only workaround I can suggest is using pre 14.x drivers. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
