Avatar of JanSze #1960
JanSze #1960
Game Crash and Black Screen(1)Category: Technical SupportMay-27-2014 10:41 AM PDT (9 years ago) Go to Blizzard forum post
The game keeps on crashing after 10 minutes or so. I can't seem to find what the problem is. I tried running diablo 3 only and it still crashes.
And the first time I tried to run the game it was all black. I looked around the forums and found a solution. Play the game on window mode, is there another way to fix this? I mean to play the game in fullscreen.

My laptop specifications

OS: Windows 8.1 64-bit
Brand: Acer
Processor: Intel Core i3-4000M CPU 2.4Ghz(4 CPUs)
RAM: 8192MB
Display: Intel HD Graphics 4600
Render: NVIDIA GeForce 820M 4GB
Screen Size: 1600x900

Thanks
Avatar of Omrakos
Omrakos
Game Crash and Black Screen(2)May-27-2014 11:32 AM PDT (9 years ago) Go to Blizzard forum post
JanSze,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Can you also post your D3Debug.txt file? It's located in the main Diablo III game folder. Edit out your account name first though as it may appear in a few places in the file.

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