Avatar of davidoffsky #643
davidoffsky #643
Starter Edition Blackscreen(1)Category: Technical SupportMay-27-2014 1:43 PM PDT (9 years ago) Go to Blizzard forum post
Hello there,

I just downloaded the Diablo 3 Starter Edition, I want to try the game out and I'm probably going to buy it if I get it to run :P

The game downloads smooth etc, installation seems to go without a problem. I click Play and the game launches, at least the splash screen from the RoS thingy. After that- Blackscreen. I have background music, and apparently some buttons, the sound of "scrolling over a button" comes as well. Too bad that I can't see that button or anything else that might be under this mysterious Cloth of Darkness over Diablo 3...

Can anybody help me? I wanna play!!

I tried re installing Diablo 3, the Battle Net launcher, both, and changing tabs, task manager, run as admin etc... nothing helped so far.
Avatar of Omrakos
Omrakos
Starter Edition Blackscreen(2)May-27-2014 1:48 PM PDT (9 years ago) Go to Blizzard forum post
davidoffsky,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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