 | Getting low FPS, game is jumping(1) | Category: Technical SupportMay-27-2014 4:14 PM PDT (9 years ago)  |
| It didnt used to do this, now whenever im in town or when doing rifts my guys just kinda skips along | ||
 | Getting low FPS, game is jumping(8) | May-27-2014 5:31 PM PDT (9 years ago) |
| Kaa, 1. What are the latency and FPS sitting at when this happens? You can check the FPS by hitting Ctrl+R while in-game. 2. Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Getting low FPS, game is jumping(13) | May-28-2014 6:52 PM PDT (9 years ago) |
| Kaa, 1. What is the latency sitting at when this happens? 2. I noticed that your video driver is from 2012. Let's get that up to date to see if it helps. Uninstall the current driver by using AMD Clean Uninstall Utility. This program will ensure that all previous driver files are completely removed. Here's a link to the AMD Clean Uninstall Utility download. Once downloaded, run the AMD Clean Uninstall Utility and follow the steps outlined on the download page. When the utility is done removing the AMD files, restart the system when asked to do so. Then download and install the driver linked below. Here's a link for the new driver download: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064#amd-catalyst-packages ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Getting low FPS, game is jumping(16) | May-29-2014 2:18 PM PDT (9 years ago) |
| Valento, Have you tried reverting to the previous driver to see if that helps? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Getting low FPS, game is jumping(17) | May-29-2014 2:19 PM PDT (9 years ago) |
| Tesla, Can you tell me what your latency and FPS sit at when this happens? Also, please describe what you are experiencing as best as you can. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Getting low FPS, game is jumping(20) | May-29-2014 8:03 PM PDT (9 years ago) |
| FatPirate, Let's try a different video driver to see if that helps. Uninstall the current driver by using AMD Clean Uninstall Utility. This program will ensure that all previous driver files are completely removed. Here's a link to the AMD Clean Uninstall Utility download. Once downloaded, run the AMD Clean Uninstall Utility and follow the steps outlined on the download page. When the utility is done removing the AMD files, restart the system when asked to do so. Then download and install the driver linked below. Here's a link for the new driver download: http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=13.1#amd-catalyst-packages ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Getting low FPS, game is jumping(25) | June-1-2014 3:02 PM PDT (9 years ago) |
| FatPirate, Another program may be interfering. Try running a selective startup to get around this. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
