Per CS, thread re: D/Cs [DxDiag inside] - Diablo III Blue Post - diablo.somepage.com

Diablo IIIBlue TrackerTechnical SupportPer CS, thread re: D/Cs [DxDiag inside]

Druidleaves #1327	Per CS, thread re: D/Cs [DxDiag inside](1)	Category: Technical SupportMay-18-2014 4:22 PM PDT (9 years ago)
	I've been experiencing rather frequent disconnects from Diablo III: Reaper of Souls and World of Warcraft: Mists of Pandaria. It's more annoying in D3, however, because of wasted keystones and caches. Here is the DxDiag information the CS person requested of me on Twitter: ------------------ System Information ------------------ Time of this report: 5/18/2014, 16:19:19 Machine name: XXXXXXX-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: English (Regional Setting: English) System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: BIOS Date: 04/18/12 15:09:25 Ver: 04.06.05 Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4 CPUs), ~3.4GHz Memory: 8192MB RAM Available OS Memory: 8158MB RAM Page File: 5474MB used, 10838MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GT 610 Manufacturer: NVIDIA Chip type: GeForce GT 610 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_104A&SUBSYS_00000000&REV_A1 Display Memory: 4049 MB Dedicated Memory: 977 MB Shared Memory: 3071 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: IPS235 Monitor Id: GSM587C Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HD15 Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 9.18.0013.3489 (English) Driver Version: 9.18.13.3489 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 2/8/2014 11:34:51, 17715784 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-530A-11CF-116E-0D201CC2C435} Vendor ID: 0x10DE Device ID: 0x104A SubSys ID: 0x00000000 Revision ID: 0x00A1 Driver Strong Name: oem47.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section030:9.18.13.3489:pci\ven_10de&dev_104a Rank Of Driver: 00E00003 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Logitech USB Headset H540) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: USB\VID_046D&PID_0A37&REV_0116&MI_00 Manufacturer ID: 65535 Product ID: 65535 Type: WDM Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.18208 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 7/12/2013 03:40:58, 109824 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Speakers (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_4397&SUBSYS_18490397&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.9400 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 2/17/2011 07:51:06, 2153072 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Logitech USB Headset H540) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.18208 (English) Driver Attributes: Final Retail Date and Size: 7/12/2013 03:40:58, 109824 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Microphone (VIA High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: viahduaa.sys Driver Version: 6.00.0001.9400 (English) Driver Attributes: Final Retail Date and Size: 2/17/2011 07:51:06, 2153072 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Stereo Mix (VIA High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: viahduaa.sys Driver Version: 6.00.0001.9400 (English) Driver Attributes: Final Retail Date and Size: 2/17/2011 07:51:06, 2153072 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Logitech USB Headset H540 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0x0A37 FF Driver: n/a Device Name: G400s Optical Gaming Mouse Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC24C FF Driver: n/a Device Name: QuickFire Rapid keyboard Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x2516, 0x0004 FF Driver: n/a Device Name: QuickFire Rapid keyboard Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x2516, 0x0004 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub \| Vendor/Product ID: 0x8086, 0x1C26 \| Matching Device ID: usb\root_hub20 \| Service: usbhub \| +-+ Generic USB Hub \| \| Vendor/Product ID: 0x8087, 0x0024 \| \| Location: Port_#0001.Hub_#0002 \| \| Matching Device ID: usb\class_09 \| \| Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + HID Keyboard Device \| Vendor/Product ID: 0x046D, 0xC232 \| Matching Device ID: hid_device_system_keyboard \| Service: kbdhid \| + HID Keyboard Device \| Vendor/Product ID: 0x2516, 0x0004 \| Matching Device ID: hid_device_system_keyboard \| Service: kbdhid \| + Terminal Server Keyboard Driver \| Matching Device ID: root\rdp_kbd \| Upper Filters: kbdclass \| Service: TermDD \| + HID-compliant mouse \| Vendor/Product ID: 0x046D, 0xC231 \| Matching Device ID: hid_device_system_mouse \| Service: mouhid \| + Logitech Optical Gaming Mouse G400s \| Vendor/Product ID: 0x046D, 0xC24C \| Matching Device ID: hid\vid_046d&pid_c24c&mi_00 \| Lower Filters: LGSHidFilt \| Service: mouhid \| + Terminal Server Mouse Driver \| Matching Device ID: root\rdp_mou \| Upper Filters: mouclass \| Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 71.9 GB Total Space: 476.8 GB File System: NTFS Model: WDC WD5000AAKX-001CA0 Drive: D: Model: HL-DT-ST DVDRAM GH24NS90 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes -------------- System Devices -------------- Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14 Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_1C141849&REV_B5\3&11583659&2&E2 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_1C101849&REV_B5\3&11583659&2&E0 Driver: n/a Name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C Device ID: PCI\VEN_8086&DEV_1C5C&SUBSYS_1C5C1849&REV_05\3&11583659&2&F8 Driver: n/a Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_1C021849&REV_05\3&11583659&2&FA Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1849&REV_04\3&11583659&2&B0 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_01511849&REV_09\3&11583659&2&08 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_1C2D1849&REV_05\3&11583659&2&D0 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_01501849&REV_09\3&11583659&2&00 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_1C261849&REV_05\3&11583659&2&E8 Driver: n/a Name: Realtek PCIe FE Family Controller Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_81361849&REV_05\4&7E89287&0&00E2 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_1C221849&REV_05\3&11583659&2&FB Driver: n/a Name: NVIDIA GeForce GT 610 Device ID: PCI\VEN_10DE&DEV_104A&SUBSYS_00000000&REV_A1\4&33790C35&0&0008 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_03971849&REV_05\3&11583659&2&D8 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_10DE&DEV_0E08&SUBSYS_00000000&REV_A1\4&33790C35&0&0108 Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385 WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513 WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3538.0513 WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 VHMixerSource,0x00200000,0,1,VHMediaCOM.dll, MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713 Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514 VHSplitProcSource,0x00200000,0,1,VHMediaCOM.dll, VHCropResize,0x00200000,1,1,VHMediaCOM.dll, ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713 File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513 VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835 VHYV12Decoder,0x00200000,1,1,VHMediaCOM.dll, AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 VHMultiWriter,0x00200000,1,0,VHMediaCOM.dll, WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 VHAudioGain,0x00200000,1,1,VHMediaCOM.dll, DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 VHFrameRateConv,0x00200000,1,1,VHMediaCOM.dll, SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18386 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18386 MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 VHDeinterlace,0x00200000,1,1,VHMediaCOM.dll, VHYV12Encoder,0x00200000,1,1,VHMediaCOM.dll, AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713 Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713 VHMultiReader,0x00200000,0,1,VHMediaCOM.dll, Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000 StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528 AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713 File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713 Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514 Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514 BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385 WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385 MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385 DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713 Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514 Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514 Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385 WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385 IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713 Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713 Audio Capture Sources: Microphone (3- Logitech USB Hea,0x00200000,0,0,qcap.dll,6.06.7601.17514 Microphone (VIA High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514 Stereo Mix (VIA High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514 PBDA CP Filters: PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528 PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713 WDM Streaming Capture Devices: VIA HD Audio Input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Logitech USB Headset H540,0x00200000,3,2,ksproxy.ax,6.01.7601.17514 WDM Streaming Rendering Devices: VIA HD Audio Output 2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Logitech USB Headset H540,0x00200000,3,2,ksproxy.ax,6.01.7601.17514 BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514 Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514 BDA CP/CA Filters: Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708 Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708 PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708 XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Audio Renderers: Speakers (Logitech USB Headset ,0x00200000,1,0,quartz.dll,6.06.7601.17713 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713 DirectSound: Speakers (Logitech USB Headset H540),0x00200000,1,0,quartz.dll,6.06.7601.17713 DirectSound: Speakers (VIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713 Speakers (VIA High Definition A,0x00200000,1,0,quartz.dll,6.06.7601.17713 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0

Dankorii	Per CS, thread re: D/Cs [DxDiag inside](2)	May-18-2014 4:55 PM PDT (9 years ago)
	Druidleaves, Let's try power cycling the connection. Here's a support article with steps on how to do that: Resetting Network Devices If that doesn't work try flushing the DNS. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?

Dankorii	Per CS, thread re: D/Cs [DxDiag inside](4)	May-18-2014 7:19 PM PDT (9 years ago)
	Druidleaves, No problem, come back and let me know what happens after you've had a chance to test the game out some more. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?

Dankorii	Per CS, thread re: D/Cs [DxDiag inside](6)	May-19-2014 2:14 PM PDT (9 years ago)
	Druidleaves, Let's try running a pathping of your connection to see what that shows us. For the most accurate results, try running the pathping when the connection issue that you are experiencing is at its worst. Here's a support article that will help with that: Running A Pathping Test Once you have the pathping, go ahead and post it into your next reply. *The pathping report is two parts. Once you get to where it says, "Computing statistics for X amount of seconds, you will want to wait about 10 minutes before the second part of the report is complete.* ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?

Dankorii	Per CS, thread re: D/Cs [DxDiag inside](8)	May-19-2014 5:43 PM PDT (9 years ago)
	Druidleaves, I'm not seeing any issue in the pathping. Did you run it when you were experiencing connection issues? Also, can you post some network information? * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Service Provider) * Is the connection wired or wireless * Location (City, State) ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?

Dankorii	Per CS, thread re: D/Cs [DxDiag inside](10)	May-19-2014 8:15 PM PDT (9 years ago)
	turnkey1970, No, at hop 9 the connection has already reached our AT&T backbone servers, so that 100% loss is expected since AT&T has set up their end to not return any information when their servers are pinged. The issue that I think you are referring to is when there is some data loss showing up one or two hops before the connection reaches the AT&T backbone server. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?

Dankorii	Per CS, thread re: D/Cs [DxDiag inside](15)	May-20-2014 2:00 PM PDT (9 years ago)
	Druidleaves, 1. Is Norton up to date or is it expired? 2. Your network card driver is from 2011. Let's first get the network card driver up to date to see if that helps any. You didn't mention if your ethernet card is a Realtek Fast Ethernet or Realtek Gigabit Ethernet. I'll link both drivers below, so that you can download the correct one after verifying which one you have. Realtek Fast Ethernet Family driver Realtek Gigabit Ethernet family driver Once that is up to date, test out the game and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?

Dankorii	Per CS, thread re: D/Cs [DxDiag inside](17)	May-21-2014 1:27 PM PDT (9 years ago)
	Druidleaves, Make sure that the ports that WoW uses are open in the router firewall. Here's a guide that will help with that: Port Forwarding the Motorola SBG6580 ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?

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