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S4d1k
[Mac] Rift crash(1)Category: Mac Technical SupportMay-19-2014 7:17 PM PDT (6 years ago) Go to Blizzard forum post
If you are still crashing after porting in or out of a rift, please post your crash report ID.

5/20/14 Update: We'd like to gather further Mac system information and logs. Please see Machkhan's update for details.

Thanks!
[Post edited one time, last edit by Machkhan at May-20-2014 2:24 PM PDT (6 years ago)]
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S4d1k
Rift crash(5)May-19-2014 7:55 PM PDT (6 years ago) Go to Blizzard forum post
Were you freezing before 2.0.5?
[Post edited one time, last edit by S4d1k at May-20-2014 11:09 AM PDT (6 years ago)]
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S4d1k
Rift crash(22)May-20-2014 11:18 AM PDT (6 years ago) Go to Blizzard forum post
Thanks Benhameen.

The freezing is obviously something different. I was hoping it would be the same problem but your post shows otherwise.

Unfortunately, since we do not have crash reports for hangs this is even harder to fix than the out of memory problem.

We will try your steps. If anybody have good steps to reproduce this hang please post them.
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S4d1k
Rift crash(24)May-20-2014 11:25 AM PDT (6 years ago) Go to Blizzard forum post
Just to be clear the freeze is always on a loading screen, right?
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S4d1k
Rift crash(30)May-20-2014 1:29 PM PDT (6 years ago) Go to Blizzard forum post
If it happens in window mode, could you try taking a sample?

You need to select Diablo in Activity Monitor, click on the gear icon(System diagnostics options), and click on Sample.

Also, post how much CPU Diablo is using and your OS version.
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S4d1k
Rift crash(32)May-20-2014 2:15 PM PDT (6 years ago) Go to Blizzard forum post
If you play in Windowed(Fullscreen) mode, you should be able to force quit by holding option-cmd-esc. That way, you won't have to reboot.
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Machkhan
[Mac] Rift crash(33)May-20-2014 2:22 PM PDT (6 years ago) Go to Blizzard forum post
Hey all,

We'd like to gather additional information from any Mac players who continue experience rift crashes/freezes. This will help our Mac team further research this issue. Follow the instructions below to help us out!

1. Please post the following system information:
Obtaining and Posting System Information

a) Click on the Apple Menu while holding down the Option key and select System Information (10.7 and later).

b) Copy the information from the following sections and paste them into your post. Please copy in the following order: Hardware Overview, Graphics, and Software. Do not include any serial numbers, hardware UUIDs, or account/login names or information in your post.

2. If you have recently experienced these specific crashes/freezes, first gather the following files:

You can email those files to this address: macsupport@blizzard.com

Use this line for the subject: [forum avatar name] [Rift crash] [12878918249]

Note: No replies will be sent, as this email is used for only for information gathering.

Thanks!
[Post edited one time, last edit by Machkhan at May-21-2014 5:55 AM PDT (6 years ago)]
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S4d1k
[Mac] Rift crash(43)May-20-2014 6:24 PM PDT (6 years ago) Go to Blizzard forum post
Posted by: MysticalOS

Posted by: S4d1k

If you play in Windowed(Fullscreen) mode, you should be able to force quit by holding option-cmd-esc. That way, you won't have to reboot.

Any chance, you can make full screen mode not suppress system shortcuts like force quit, or expose?
Most games in full screen mode can be force quit, even hung, but not D3. it locks out expose and system commands.


The Windowed(Fullscreen) mode is what you want to use if you want system commands.
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S4d1k
[Mac] Rift crash(44)May-20-2014 6:25 PM PDT (6 years ago) Go to Blizzard forum post
Posted by: MysticalOS

Posted by: ringo

2014/05/20 15:53:55.000 kernel[0]: process Diablo III[2921] thread 336166 caught burning CPU!; EXC_RESOURCE supressed due to audio playback

Interesting, so it could be an audio hang. I did recall the user in other thread that said they get crash if they use a TP but if they hit M and port using map, they do not. This indicated to me it could be sound related since graphic related wouldn't matter how you ported, you load same assets, but HOW you port has a different sound.

Unfortunately even if this is true, only helps you exit rifts avoiding portals, still have to take portal in. However, if it's related to the portal sound. that could help isolate. Assuming that users work around ins valid. I'm just relaying information I remember someone else posting so I personally can't validate.


We have seen this message as well but never got a hang. So we think this is not related.
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Machkhan
[Mac] Rift crash(53)May-21-2014 1:16 PM PDT (6 years ago) Go to Blizzard forum post
Hi Mac Community,

Thanks for the submissions so far, here and to our mailbox. They are being reviewed by the team. We'll pass on any additional updates as they come along.

If you are experiencing these Mac rift crashes/freezes and would like to contribute, please see our post here.

Thanks!
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S4d1k
[Mac] Rift crash(55)May-21-2014 8:04 PM PDT (6 years ago) Go to Blizzard forum post
This seems to be unrelated to the previous out of memory problem.
You could verify this by looking in Activity monitor to see if the virtual memory size is close to 4GB.

If this is correct then using a lower resolution won't help.
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Glaxigrav
[Mac] Rift crash(214)June-1-2014 7:48 PM PDT (6 years ago) Go to Blizzard forum post
Hey all,

Thank you for everyone who has been providing the crash logs to the email address and in this thread. Our Mac Engineers have been parsing through everything that's been submitted and are working toward another round of fixes in an upcoming build. As we get closer to a new resolution, we'll provide additional updates and check in to test it's successes. Thank you for hanging in there with us as we work together on a fix!
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Glaxigrav
[Mac] Rift crash(267)June-8-2014 12:48 PM PDT (6 years ago) Go to Blizzard forum post
We have tentatively scheduled patch 2.0.6 to launch this Tuesday, June 10th. Our Mac Engineers have embedded a new round of fixes into this client, and would like your feedback. Following Tuesday's maintenance, we will create a new thread to gauge feedback and see how the patch affects players who have been crashing in the past. We're looking forward to your feedback!
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Glaxigrav
[Mac] Rift crash(271)June-8-2014 7:56 PM PDT (6 years ago) Go to Blizzard forum post
Posted by: DonDadda

Still having this issue and now i see you are deleting posts about this lol


DonDadda, your post was removed because it contained masked inappropriate language. We welcome feedback or frustration, just make sure to adhere to the Code of Conduct while doing so. I totally get the frustration, and that's why I didn't levy any suspensions or anything - just removed the inappropriate commentary.
[Post edited one time, last edit by Glaxigrav at June-8-2014 8:22 PM PDT (6 years ago)]
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Glaxigrav
[Mac] Rift crash(281)June-10-2014 1:49 AM PDT (6 years ago) Go to Blizzard forum post
In a couple of hours, we will be taking the Diablo III servers down for maintenance to deploy patch 2.0.6. Please join us here after the patch to provide feedback on your play experience. Thank you!
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