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Inparadox #1858
Game Keeps Crashing Please Help(1)Category: Technical SupportMay-16-2014 1:43 PM PDT (9 years ago) Go to Blizzard forum post
So last night i noticed that there are some Rifts I can not enter without crashing. Some rifts would load just fine other would crash as soon as I entered them. Then today when exploring acts. I noticed That I would crash Every time I try to enter Desolate sands. I can not enter this zone with out crashing. I will check for more zones later as of right now i dont have the time. I tried to uninstall and reinstall the game as well as a repair on the game itself. Nothing seems to work. Is anyone else having a similar issue ? Is this a bug or something wrong with my computer itself ? As I said it only happens in that area or maybe any rift with similar features as that area.
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Omrakos
Game Keeps Crashing Please Help(2)May-16-2014 1:45 PM PDT (9 years ago) Go to Blizzard forum post
Inparadox,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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Omrakos
Game Keeps Crashing Please Help(13)May-20-2014 1:21 PM PDT (9 years ago) Go to Blizzard forum post
Inparadox,

The crash you're getting is related to the ATI graphics driver you're using. We were seeing it a lot recently with a beta version they released and having users revert to an older, WHQL version resolved it for them. According to ATI's site, their drivers aren't compatible with Sony Vaio laptops so you're going to have to rely on Sony for the drivers you use. If they have an earlier release available than the one you have now, I'd give that a try.

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I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
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