 | look at this code(1) | Category: Technical SupportMay-7-2014 10:03 AM PDT (9 years ago)  |
| 5/7/2014 4:47 PM Application Error Faulting application name: Diablo III.exe, version: 2.0.4.23119, time stamp: 0x533e01ee
Faulting module name: Diablo III.exe, version: 2.0.4.23119, time stamp: 0x533e01ee
Exception code: 0xc00000fd
Fault offset: 0x00b27e27
Faulting process id: 0x163c
Faulting application start time: 0x01cf6a12f3c8bfdb
Faulting application path: C:\Program Files (x86)\Diablo III\Diablo III.exe
Faulting module path: C:\Program Files (x86)\Diablo III\Diablo III.exe
Report Id: 4bc7b089-d607-11e3-a8f2-60a44c5ade72 5/6/2014 8:03 PM Application Error Faulting application name: Diablo III.exe, version: 2.0.4.23119, time stamp: 0x533e01ee
Faulting module name: Diablo III.exe, version: 2.0.4.23119, time stamp: 0x533e01ee
Exception code: 0xc00000fd
Fault offset: 0x00b27e27
Faulting process id: 0xe90
Faulting application start time: 0x01cf6953fd241a19
Faulting application path: C:\Program Files (x86)\Diablo III\Diablo III.exe
Faulting module path: C:\Program Files (x86)\Diablo III\Diablo III.exe
Report Id: 7496fcf8-d559-11e3-a8f2-60a44c5ade72 5/6/2014 2:00 AM Application Error Faulting application name: Diablo III.exe, version: 2.0.4.23119, time stamp: 0x533e01ee
Faulting module name: Diablo III.exe, version: 2.0.4.23119, time stamp: 0x533e01ee
Exception code: 0xc00000fd
Fault offset: 0x00b27e27
Faulting process id: 0x220
Faulting application start time: 0x01cf68ce6b5dce8a
Faulting application path: C:\Program Files (x86)\Diablo III\Diablo III.exe
Faulting module path: C:\Program Files (x86)\Diablo III\Diablo III.exe
Report Id: 3fadb65c-d4c2-11e3-a2e4-60a44c5ade72 | ||
 | look at this code(3) | May-7-2014 2:05 PM PDT (9 years ago) |
| Oomed, It doesn't really mean much to me as it's from a Microsoft error log and not the game. What's the problem you're having exactly? Are there any error messages coming up on the screen? What steps, if any, have you already tried to resolve it? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| look at this code(8) | May-7-2014 2:51 PM PDT (9 years ago) |
| Oomed, Let's take a look at your hardware setup. Maybe something will stand out to me.? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| look at this code(15) | May-8-2014 11:45 AM PDT (9 years ago) |
| Oomed, As igniteice suggests, running an exhaustive memory test overnight would be a good start. I suggest Memtest86+. It needs to be downloaded and installed onto removable media like a flash drive or cd/dvd rom so it can be booted. http://www.memtest.org/#downiso It will be in iso format so you'll need to be familiar with how to extract that format onto removable boot media. See if you can run it overnight with no errors. If it does, get a copy of Prime95 next which is a cpu/ram stress app. http://www.softpedia.com/progDownload/Prime95-Download-76537.html This one can heat up a cpu pretty quickly so I usually ask people to also run a temp monitoring app alongside it to ensure they're not running too hot. See if it can run for an hour or two without errors. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| look at this code(18) | May-8-2014 12:17 PM PDT (9 years ago) |
| Oomed, I can't really do theoretical troubleshooting based on "what ifs". I need to know that the suggestions I give are followed, not that someone else did "all that" without any specifics as to what they actually did. Can you work with them in their shop and run the game and get it to fail while they're watching? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| look at this code(24) | May-9-2014 1:56 PM PDT (9 years ago) |
| Oomed, I asked that an exhaustive memory test be performed overnight and that Prime95 was run for a couple of hours. Running these tesst for just a short time isn't going to really rule out any issues with the ram/cpu. Were you able to run the game in front of their techs and get it to fail? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos [Post edited one time, last edit by Omrakos at May-9-2014 5:16 PM PDT (9 years ago)] | ||
