Avatar of Kirito1156 #1115
Kirito1156 #1115
Reaper of souls installation help(1)Category: Technical SupportMay-8-2014 7:27 PM PDT (9 years ago) Go to Blizzard forum post
so just got Diablo 3 and reaper of souls. downloaded diablo 3 and now I am trying to get reaper of souls, but it is stuck on the "updating battle.net" screen. the bar is like half way and it doesn't seem to be going any further :/ can you please help?
Avatar of Dankorii
Dankorii
Reaper of souls installation help(2)May-8-2014 8:23 PM PDT (9 years ago) Go to Blizzard forum post
Kirito1156,

Let's try deleting the Battle.net Tools folder to see if that helps. Once that is deleted, restart the computer and then try the install again.

Here's how to do that:

1. Restart the computer.
2. Ensure that show hidden files and folders is enabled.

3. For Windows Vista and 7: Click Start and select Computer.

-Windows XP: Click Start and select My Computer.
-Windows 8: Windows Key + Q and select Computer.

4. For Windows Vista and 7: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder.

-Windows XP: Double-click the C drive, then Documents and Settings, then All Users, then Application Data, and then delete the Battle.net folder.
-Windows 8: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder.

Note: The above steps may cause Battle.net to forget game install locations. If your games can’t be found, you will see Install on the Battle.net game tab instead of Play. To find your installation, click Locate this game or run the game launcher.
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