 | Wings of Valor problem(1) | Category: Technical SupportMay-2-2014 12:21 PM PDT (9 years ago)  |
| So, the very day RoS was going to come out, I bought two standard copies through Amazon, one for my cousin, one for me. My cousin has the Wings (because he "pre-ordered the game") and I don't. Which makes no sense, I payed for his game. We both registered our game keys well after the allowed period, as we live outside the U.S. and the games took about three weeks to arrive. There's no reason why he should have the wings and I don't. DISCLAIMER: I'm not begging to have them. I just want an explanation. | ||
 | Wings of Valor problem(2) | May-2-2014 12:32 PM PDT (9 years ago) |
| WhiteZombie, The Wings of Valor were part of a promotion in which you needed to register your Reaper of Souls game by March 31, 2014. According to account records, I see you did that on April 11, 2014 which was after the promotion ended. http://us.battle.net/d3/en/blog/13407835/wings-of-valor-now-available-3-20-2014 If your cousin made a digital purchase, it would have automatically registered him at the time, but that's just a guess as I don't know your cousin's account information. _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Wings of Valor problem(4) | May-2-2014 12:47 PM PDT (9 years ago) |
| WhiteZombie, Can you give me your cousin's BattleTag name? _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Wings of Valor problem(6) | May-2-2014 1:08 PM PDT (9 years ago) |
| I'm not going to take anything away, I just wanted to see his account info to determine why there would be a difference in what he got and you didn't. You don't have to post it here if you'd rather not, I was just seeing what I could find out for you. It's also not really a Technical Support issue. You might submit a support ticket or request a callback, or get into a live web chat with a Billing agent to get more info. This support article will lead you through those options. _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Wings of Valor problem(8) | May-2-2014 2:08 PM PDT (9 years ago) |
| WhiteZombie, Thanks for the info, I'll see what I can do. I can't make any promises though. As I have to email someone and explain the circumstances and I'm not sure what their schedule is, it may take some time. I'm out after today until Tues next week so it may not be until then that I can get back to you. _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos [Post edited one time, last edit by Omrakos at May-2-2014 2:20 PM PDT (9 years ago)] | ||
| Wings of Valor problem(10) | May-2-2014 5:11 PM PDT (9 years ago) |
| WhiteZombie, Good news! Check your messages box in-game (lower left of screen) on any character and you should have the Wings waiting for you. _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
