 | Characters gone, Account set to Starter Edition(1) | Category: Technical SupportOctober-28-2014 11:39 AM PDT (8 years ago)  |
| When i logged in to my WoW account this morning, I noticed all my characters to be gone, and my account status (on ALL Blizz games) was set to Starter Edition. This should be quite impossible since i spend 100€ about a month ago on the WoD pre-purchase + 6 month subscription. It did occur to me that it happened right after i added a mobile authenticator to my account. Might have anything to do with that? Anyone knows what I need to do to get my own characters back? | ||
 | Characters gone, Account set to Starter Edition(5) | October-30-2014 11:21 AM PDT (8 years ago) |
| Droconio, Actually, Shammoz is correct. You're using the wrong Battle.net account. You have another Hotmail account that starts with a "B" and ends with an "E". That's the account that was in use before 10/25/2014. It also looks like a password reset email was sent to the account due to a possible compromise so be sure to check that email account for info. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Characters gone, Account set to Starter Edition(7) | December-26-2014 12:00 PM PST (8 years ago) |
| BiOhAzARd, I'm afraid you'll need to contact a Billing rep and provide them with the authentication code so they can see which account it aw attached to. This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
