 | Diablo III Performance Issues(1) | Category: Technical SupportApril-22-2014 1:50 PM PDT (9 years ago)  |
| We'd like to collect some info from users recently experiencing a certain type of performance issue. Symptoms include player "rubberbanding" Another example would be the Belial cutscene where he changes. He may just sit there doing nothing for about 10 seconds, then resume normally. Your ping may still be generally stable but sometimes it may spike when the server acts up, but not always. Steps to take and info to provide: 1. Launch Diablo 3 and connect to battle.net 2. Create a game 3. Alt+tab out of the game and open a command prompt 4. Run the netstat command and wait for the command to finish running 5. In the list of connections there should either be a 199.108.32-35.x :1119 or 12.130.245-247.x :1119 6. Please copy down the IP address listed above 7. Run a pathping to the IP address 8. Copy and paste the results into an email and send to ForumTech@Blizzard.com attn: Omrakos 9. Go to <a href="http://www.whatsmyip.org/ or a similar site and add your external IP address to the email please. * Update - IP address in step 5 was changed Also, instead of posting the info here in this thread, in order to make posting your external IP address easier/safer, please send the info asked for via an email to ForumTech@Blizzard.com attn: Omrakos and I'll send it to the network admins requesting it. I'm going to hide all of the posts received thus far but not delete them as many already have valid data that can be checked. [Post edited two times, last edit by Omrakos at April-22-2014 7:12 PM PDT (9 years ago)] | ||
