 | Black Screen(1) | Category: Technical SupportApril-12-2014 8:28 PM PDT (9 years ago)  |
| Hey guys, So I'm sure this is a typical problem with this game, but I'm just now coming across it. So when I put in the game and do the start up for it, it goes directly to a black screen, it changes my cursor to the d3 in game cursor and it also starts playing the in game music, but all I see is a black screen. My graphics card is an NVidia GeForce gtx860m, my screen res is at 1920x1080. I'm running windows 8.1 with all of the updates completed. I'm just curious as to how to fix this so that I can play. Thanks again all! | ||
 | Black Screen(8) | May-11-2014 5:45 PM PDT (9 years ago) |
| takom13, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Black Screen(11) | May-12-2014 8:09 PM PDT (9 years ago) |
| Seventhfool, Like you said, your issue is a known issue with laptops using the new 800 series Nvidia cards. This is currently being looked into by Windows and Nvidia. The only known workaround for your issue is to run the game in windowed mode. I wish we had something more to offer, but it's already been looked into from our end and this is not being caused by the game. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
