Avatar of Soulsmasher #1384
Soulsmasher #1384
Display Driver Crashing Nvidia(1)Category: Technical SupportApril-10-2014 1:50 PM PDT (9 years ago) Go to Blizzard forum post
Ever since 2 patches before the expansion I have been having a issue with Diablo and my graphics Driver. Every 10-15 minutes my display driver will crash, my screen goes black and it takes 2 seconds for the display driver to recover. I have tried reinstalling the driver, doing a fresh install, and have also tried replicating the issue in other NEWER games such as Titanfall with no luck. My display driver only seems to Crash with Diablo 3. Any help in what I can do to solve this issue? Also im get PHAT lagg when opening my inventory in any place other than town. System specs will follow.

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
system Model: 132-CK-NF78
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
DirectX Version: DirectX 11

Card name: NVIDIA GeForce GTX 460
Manufacturer: NVIDIA
Chip type: GeForce GTX 460
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0E22&SUBSYS_13773842&REV_A1
Display Memory: 4049 MB
Dedicated Memory: 977 MB
Shared Memory: 3071 MB
Driver File Version: 9.18.0013.3523 (English)
Driver Version: 9.18.13.3523
Avatar of Dankorii
Dankorii
Display Driver Crashing Nvidia(5)April-10-2014 6:06 PM PDT (9 years ago) Go to Blizzard forum post
Soulsmasher,

Let's try a different video driver to see if that helps. Uninstall the current driver by using a program called Driver Fusion. This program will ensure that all previous driver files are completely removed.

Here's a link to the Driver Fusion download.

Once there, click on the "Download From Treexy" button to download the free trial.

***Don't download the Premium version.***

1. Run Driver Fusion.
2. Click on "Display" and select "Nvidia".
3. Click on "Delete".
4. You will be asked if you are sure if you want to delete the entries, click on "Yes".
5. Driver Fusion will do it's job, but you may see a message saying that some entries could not be deleted, and it will then ask if you would like to take a look at premium benefits, click on "No".
6. Restart when asked do so.
7. Repeat the same steps for "PhysX" instead of "Display".

Once those two are completely removed, go ahead and install the suggested driver.

Here's a link for the new driver download: http://www.nvidia.com/download/driverResults.aspx/73218/en-us

When you are going to install the driver I would like for you to select Custom Install > Graphic Driver only.
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Avatar of Dankorii
Dankorii
Display Driver Crashing Nvidia(17)April-14-2014 1:46 PM PDT (9 years ago) Go to Blizzard forum post
Soulsmasher,

Please post the entire DXDIAG.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback?
Avatar of Dankorii
Dankorii
Display Driver Crashing Nvidia(21)April-14-2014 6:46 PM PDT (9 years ago) Go to Blizzard forum post
Soulsmasher,

Let's try a different video driver to see if that helps. Uninstall the current driver by using a program called Driver Fusion. This program will ensure that all previous driver files are completely removed.

Here's a link to the Driver Fusion download.

Once there, click on the "Download From Treexy" button to download the free trial.

***Don't download the Premium version.***

1. Run Driver Fusion.
2. Click on "Display" and select "Nvidia".
3. Click on "Delete".
4. You will be asked if you are sure if you want to delete the entries, click on "Yes".
5. Driver Fusion will do it's job, but you may see a message saying that some entries could not be deleted, and it will then ask if you would like to take a look at premium benefits, click on "No".
6. Restart when asked do so.
7. Repeat the same steps for "PhysX" instead of "Display".

Once those two are completely removed, go ahead and install the suggested driver.

Here's a link for the new driver download: http://www.nvidia.com/download/driverResults.aspx/73218/en-us

When you are going to install the driver I would like for you to select Custom Install > Graphic Driver only.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback?
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