 | I just got a reissue on my passport...(1) | Category: Technical SupportApril-10-2014 2:42 PM PDT (9 years ago)  |
| And it was a LOT easier than getting IN to support for a phone call, returned e-mail or online chat. How am I supposed to remember which, of a list of about 25 "secret" questions, was the one I chose an answer for years ago? That and a picture of a government issued ID? Sheesh! My launcher isn't working and there is NOTHING in any of the forums or in the so called technical issues database that addresses this that I can find. Talk about frustrating... I can't even get to customer service to ASK if there is another place to look or get an answer. So on THAT note... is there ANYONE out there who can help with a Battle.net launcher issue? It won't launch Diablo 3 or Starcraft so it isn't a Diablo only issue. :/ | ||
 | I just got a reissue on my passport...(2) | April-10-2014 3:30 PM PDT (9 years ago) |
| Cygne1, For launcher-related issues, we usually have the user run through two support articles which resolves the majority of problems so let's start there. Deleting Battle.net files Deleting the Battle.net cache folder _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| I just got a reissue on my passport...(4) | April-10-2014 5:58 PM PDT (9 years ago) |
| Cygne1, What happens exactly when you try launching a game? You never actually provided a description of the symptom other than to say it "isn't working". _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| I just got a reissue on my passport...(6) | April-10-2014 6:19 PM PDT (9 years ago) |
| Cygne1, I see you have Hearthstone on the account, if you still have it installed, does that launch properly? They applied a server-side fix early this morning but nothing was changed client-side since the 2.0.4 patch Tuesday. If you use an antivirus app, you may need to re-add the Diablo III executables to it as they will have changed due to the patch. That often is seen by this sort of app as a possible attack as it sees the file(s) have been altered from when they were first added. _________________________________________________________ I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
