Avatar of Gummi88 #2329
Gummi88 #2329
[Diablo III] Constantly Disconnecting(1)Category: Technical SupportOctober-15-2014 5:00 PM PDT (8 years ago) Go to Blizzard forum post
Hello everyone,

This started about 2 or 3 days ago i think. When i'm in a 3-4 player party and we're doing rifts (not sure if this happens in bounties since i've only been doing rifts lately) i disconnect suddenly. This happens once or twice in 1 hour but can also go down to 2-3 times every 30 minutes. This is quite annoying since i've sometimes spent greater rift keys or have almost finished a rift and end up with empty hands (no loot). Just before i wrote this post i had 1% left of a Torment 3 regular rift so i'm not really happy about this d/c problem :P

So when i'm playing, the game suddenly stops completely. I can move around but everything else is frozen. Then it kicks back in and in 10% of the time this has happened i can continue playing. But in 90% of the time the game kicks back in for maybe 5 seconds and then it stops again and i get disconnected from the game. Sometimes i have to re-log aswell.

I'm playing on Europe.

I checked the pathping and it said i completely lost 2 packages on the way.

Here is my info:

ISP (My internet provider?) : https://www.365.is/internet
Town and Country : Iceland
Network Adapter Make and Model : Realtek PCIe GBE Family Controller
Modem/Router Make and Model : ZyXEL VMG8324-B10A
And a pathping :

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 *** [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% MitraStar.Home [192.168.1.1]
0/ 100 = 0% |
2 17ms 0/ 100 = 0% 0/ 100 = 0% 185.21.16.10
0/ 100 = 0% |
3 21ms 0/ 100 = 0% 0/ 100 = 0% a9-s-thor-int-3002.365net.is [185.21.17.177]
0/ 100 = 0% |
4 18ms 0/ 100 = 0% 0/ 100 = 0% 82.221.9.9
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 10.120.255.14
0/ 100 = 0% |
6 59ms 0/ 100 = 0% 0/ 100 = 0% 82.221.168.248
0/ 100 = 0% |
7 65ms 0/ 100 = 0% 0/ 100 = 0% 82.221.168.249
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% 10.120.2.34
0/ 100 = 0% |
9 58ms 0/ 100 = 0% 0/ 100 = 0% te0-4-0-34.ccr22.lon01.atlas.cogentco.com [149.11.143.157]
0/ 100 = 0% |
10 58ms 0/ 100 = 0% 0/ 100 = 0% be2398.ccr21.lon01.atlas.cogentco.com [130.117.51.209]
0/ 100 = 0% |
11 59ms 0/ 100 = 0% 0/ 100 = 0% ldn-b4-link.telia.net [213.248.70.237]
0/ 100 = 0% |
12 62ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.246.146]
0/ 100 = 0% |
13 58ms 0/ 100 = 0% 0/ 100 = 0% adm-bb4-link.telia.net [213.155.136.93]
0/ 100 = 0% |
14 65ms 0/ 100 = 0% 0/ 100 = 0% adm-b4-link.telia.net [213.155.137.191]

Voila! Hope this gives you supporters enough info so you might shine a light on what my problem is or how i can fix it. If it's outdated drivers or what?

Thanks in advance! :)
Avatar of Natryndon
Natryndon
[Diablo III] Constantly Disconnecting(33)October-17-2014 1:53 AM PDT (8 years ago) Go to Blizzard forum post
For more information on the current connection issues, please see here.

Thanks.
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