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sheol #1406
Crash to desktop - no error message(1)Category: Technical SupportMarch-28-2014 11:31 PM PDT (9 years ago) Go to Blizzard forum post
Hi,

A fair few times today (more than 5, less than 10), my game has just...disappeared. My computer isn't straining at all, I'm running the game and adventuring then suddenly the game is gone. Is anyone else experiencing this or is there a way to produce an error log?

Thanks.
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Omrakos
Crash to desktop - no error message(3)March-31-2014 1:43 PM PDT (9 years ago) Go to Blizzard forum post
Bubbafuzz,

There's not much to go on with what you listed really.

The lines where it says "D3DERR_DEVICENOTRESET" just means you alt-tabbed out of the game screen.

The actual crash is at the bottom but there's nothing listed that helps.

Let's start by getting your system and driver info.

You can generate a text file with this in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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