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hs0j #1882
Disconnecting when changing maps(1)Category: Technical SupportMarch-26-2014 5:59 PM PDT (9 years ago) Go to Blizzard forum post
No matter what happens whenever I teleport to a different map or go through a portal, etc, the game disconnects me with the error:

Network disconnect

The game connection has been lost: your client has been disconnected from the server.

..every damn time I change the map either in adventure mode or story mode, entering rifts.. anything.
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same here..pls help us!
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Any news?
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Bump for help!
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Support Forum Agent
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hs0j,

What steps, if any, have you tried so far to resolve this?

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i have been having the same issues as hs0j. i have tried to clear my cache folder, turn my settings all to low, and now im trying to run in windowed mode.i am not sure if any of these will help, but i am trying everything i can. When i do Rifts with either myself or with others i have to completely reset my game in order to join for one level. otherwise i will almost 100% of the time get the network disconnect error. since the rifts are not free, i can't test it as frequently to see how to help myself fix the problem.i have also read that you could disable the uPnP in your router, but i do not know how to do that.
[Post edited one time, last edit by Reerzero#1648 at March-28-2014 12:45 AM PDT (9 years ago)]
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Omrakos
Disconnecting when changing maps(5)March-27-2014 1:21 PM PDT (9 years ago) Go to Blizzard forum post
hs0j,

What steps, if any, have you tried so far to resolve this?

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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Omrakos
Disconnecting when changing maps(9)March-28-2014 1:07 PM PDT (9 years ago) Go to Blizzard forum post
hs0j,

What type internet connection do you use? Is it wireless?

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I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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Omrakos
Disconnecting when changing maps(15)March-30-2014 4:56 PM PDT (9 years ago) Go to Blizzard forum post
hs0j,

"No, it's not wireless."

What type internet connection are you using? Is it DSL, FIOS, Cable, Dial-up, satellite, WIMAX, etc...?

What make and model router/modem are you using?

Can you post your Dxdiag and Msinfo information please?

This support article will explain how to get that info.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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