 | Screen going black for a few seconds(1) | Category: Technical SupportMarch-25-2014 7:26 PM PDT (9 years ago)  |
| This has happened to me since launch of Diablo 3.... Why is it not fixed yet? Every few minutes my screen will freeze and then go black before returning to the game. It's only for a few seconds, but I know people have reported hardcore character deaths due to this. And it happens about every few minutes. It isn't a computer spec issue, because I know it's an immensely common issue. Why is this not fixed yet? | ||
 | Screen going black for a few seconds(2) | March-25-2014 7:37 PM PDT (9 years ago) |
| Randalan, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Screen going black for a few seconds(4) | March-26-2014 12:34 PM PDT (9 years ago) |
| Randalan, Let's try a different video driver to see if that helps. Uninstall the current driver by using a program called Driver Fusion. This program will ensure that all previous driver files are completely removed. Here's a link to the Driver Fusion download. Once there, click on the "Download From Treexy" button to download the free trial. ***Don't download the Premium version.*** 1. Run Driver Fusion. 2. Click on "Display" and select "Nvidia". 3. Click on "Delete". 4. You will be asked if you are sure if you want to delete the entries, click on "Yes". 5. Driver Fusion will do it's job, but you may see a message saying that some entries could not be deleted, and it will then ask if you would like to take a look at premium benefits, click on "No". 6. Restart when asked do so. 7. Repeat the same steps for "PhysX" instead of "Display". Once those two are completely removed, go ahead and install the suggested driver. Here's a link for the new driver download: http://www.nvidia.com/download/driverResults.aspx/73218/en-us When you are going to install the driver I would like for you to select Custom Install > Graphic Driver only. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
