 | Video card not supported(1) | Category: Technical SupportMarch-25-2014 8:45 PM PDT (9 years ago)  |
| Prior to the expansion my wife could play D3 on her computer with no issues at all. Today when trying to launch RoS she gets the error message: Your video card isn't supported by Diablo 3. For reference you have: Operating system: Windows 7 Service pack 1 Video card: AMD Radeon 5570 Clicking "Play Anyway" creates a Diablo3.exe process and shows the icon launched for a few seconds before it disappears. After that nothing happens. The process remains and the "Play" button shows as "Playing Now" but no game. Escaping out of the "Play Anyway" screen does nothing. I have tried all of the fixes detailed here: http://us.battle.net/d3/en/forum/topic/5151265737 with no results. I know the video card isn't the best but it played Diablo 3 pre-expansion flawlessly. There is no reason choosing "Play Anyway" shouldn't allow her to do just that, supported or not. Any suggestions? | ||
 | Video card not supported(6) | March-26-2014 7:20 PM PDT (9 years ago) |
| Karm, Can you post some information about your computer please? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Video card not supported(8) | March-26-2014 8:43 PM PDT (9 years ago) |
| Karm , The first time you run the game it makes the D3Prefs.txt file but it's not in your game folder, it's in your My Documents\Diablo III folder. It shouldn't be affected by reinstalling as well. DDraw Status: Not Available D3D Status: Not Available AGP Status: Not Available This is why the game's not working though. None of your games should be working actually. These values all should be saying "enabled". Reinstalling the video drivers is usually what resolves it. Here's a link to the latest if you need it again. http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064 _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Video card not supported(10) | March-26-2014 8:45 PM PDT (9 years ago) |
| SLGHaasmd, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Video card not supported(12) | March-26-2014 8:53 PM PDT (9 years ago) |
| SLGHaasmd, DDraw Status: Not Available D3D Status: Not Available AGP Status: Not Available Yep, same problem as OP. It's a Windows/Driver issue at this point and has nothing to do with any games. Try reinstalling the drivers next or maybe even just reboot as I've seen that fix it in some cases. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Video card not supported(19) | August-14-2014 7:07 PM PDT (8 years ago) |
| Ringil, You don't have any video drivers installed for your graphics card so Windows is just using a default VGA set to give you a display. You can't play games with that. "Card name: Standard VGA Graphics Adapter" From what I can gather from your dxdiag info, you should have an Intel HD graphics adapter, that while not the fastest, should at least run the game. This is link to Intel's page for what you can hopefully use. They have a driver detection tool that you'll need to run. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23162 _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
