 | Game hangs up on exit.(1) | Category: Technical SupportMarch-18-2014 1:42 PM PDT (9 years ago)  |
| Recently returned after many months and got all the updates n such. Game plays fine(no issues at all). But when I exit the game I get a black screen with a moveable cursor. Cannot alt tab out of this, or ctr+alt+del to task manager or alt-f4 out. Nothing works but a forced button hold reboot of my system. Also unrelated, All of my Hardcore Characters are level zero. One of them has the paragon icon(should be level 60) and is para 114 but is naked has no gear and acts as if she has never played 1 second in the game. | ||
 | Game hangs up on exit.(2) | March-18-2014 1:56 PM PDT (9 years ago) |
| ChaosLeech , Can you post your D3Debug.txt file? It's located in the main Diablo III game folder. Edit out your account name first though as it may appear in a few places in the file. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Game hangs up on exit.(4) | March-18-2014 2:06 PM PDT (9 years ago) |
| ChaosLeech, Could you please try updating to AMD's most recent video drivers and seeing if that helps with the game exiting properly? http://support.amd.com/en-us/download/desktop?os=Windows%20XP%20-%20Professional/Home&RenderOnServer=true _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Game hangs up on exit.(6) | March-18-2014 2:38 PM PDT (9 years ago) |
| ChaosLeech, Try booting in selective startup once and seeing if the game closes correctly. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Game hangs up on exit.(8) | March-18-2014 3:07 PM PDT (9 years ago) |
| ChaosLeech, I'm just trying to see if any other apps might be interfering. I've dealt with similar issues in World of Warcraft like this that were addon-related but that wouldn't exactly apply for Diablo III. I've also seen it happen if the game's executable was set to run in one of the XP compatibility modes so you might verify you have no compatibility options set as none are needed. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Game hangs up on exit.(11) | March-18-2014 3:24 PM PDT (9 years ago) |
| ChaosLeech, In looking at and comparing your D3Debug file to mine, it looks like it exited properly. Our files end the same way. Can you try running in windowed mode and having the Task Manager up in a small window so you can monitor what's running, and then exit the game? I want to see if it's possible to tell if Diablo III is still active at that point. Other than that, I have to recommend uninstalling AVG next but only if you know you'll be able to reinstall it later. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Game hangs up on exit.(13) | March-18-2014 5:17 PM PDT (9 years ago) |
| ChaosLeech, I really can't say what needs to be fixed here but I'm pretty certain it's not the game doing it or we'd be hearing about it from everybody. On your end, there's only so much you can do without swapping out hardware. Unfortunately, you're approaching the harder things to do such as reinstalling Windows, which will ensure no other apps are interfering. I'd also have to suggest temporarily using a direct wired connection and not using your USB device to maintain an internet connection. I know these aren't easy things to do but when troubleshooting, you have to eliminate areas that may be a possible cause before proceeding. Do not reinstall Windows unless you're sure you've backed up any important data and know you can reinstall the applications you have installed. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
