 | black screen after i hit play(1) | Category: Technical SupportMarch-16-2014 6:58 PM PDT (9 years ago)  |
| every time i hit play it goes to a black screen and has background music. this is my graphics card : intel(r) hd graphics works fine for wow idk why it wouldnt work for diablo | ||
 | black screen after i hit play(2) | March-16-2014 7:01 PM PDT (9 years ago) |
| Wetlips, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| black screen after i hit play(5) | March-16-2014 7:12 PM PDT (9 years ago) |
| Wetlips, This support article should help, sorry about that. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| black screen after i hit play(8) | March-16-2014 7:29 PM PDT (9 years ago) |
| Wetlips, I have two suggestions you can try to see if we can get the game to display. First, edit your D3Prefs.txt file to force the game into windowed mode. Change this line DisplayModeWindowMode "0" to DisplayModeWindowMode "1" Try the game again after saving the file. If that doesn't help, edit the file again to force the game to use your monitor's native resolution. Change these lines DisplayModeWidth "1280" DisplayModeHeight "720" to DisplayModeWidth "1366" DisplayModeHeight "768" And try the game again after saving. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| black screen after i hit play(11) | March-18-2014 12:32 PM PDT (9 years ago) |
| Daellana, I'd need to see all of the information I asked Wetlips for as it applies to your computer before I could make any suggestions. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| black screen after i hit play(14) | March-18-2014 12:49 PM PDT (9 years ago) |
| Daellana, It should be saved as a text file. Just cut and paste it into a reply. If it's too large, split it up into two posts. I'll need the D3Prefs.txt file too which is also a text file _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| black screen after i hit play(20) | March-18-2014 1:19 PM PDT (9 years ago) |
| Daellana, Could you try changing the refresh rate for your desktop down to 60Hz and see if it makes a difference in the game? Also, I'd refrain from using the latest beta AMD drivers right now. We've had reports from users that they're causing crashing in a specific area in Act II. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
