 | Severe Graphic Glitching(1) | Category: Mac Technical SupportMarch-15-2014 5:01 PM PDT (9 years ago)  |
| Known issues only has texture flickering and this is well beyond that. I have rebuilt game cache, uninstalled/reinstalled, and tweaked various settings on my Mac to no avail. http://imgur.com/a/pUQvg Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro10,1 Processor Name: Intel Core i7 Processor Speed: 2.7 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB Boot ROM Version: MBP101.00EE.B02 SMC Version (system): 2.3f36 Serial Number (system): C02HR04SF5Y2 Hardware UUID: D93B938F-FF50-5842-A507-012EACD249A6 Intel HD Graphics 4000: Chipset Model: Intel HD Graphics 4000 Type: GPU Bus: Built-In VRAM (Total): 1024 MB Vendor: Intel (0x8086) Device ID: 0x0166 Revision ID: 0x0009 gMux Version: 3.2.19 [3.2.8] Displays: Color LCD: Display Type: Retina LCD Resolution: 2880 x 1800 Retina: Yes Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Built-In: Yes NVIDIA GeForce GT 650M: Chipset Model: NVIDIA GeForce GT 650M Type: GPU Bus: PCIe PCIe Lane Width: x8 VRAM (Total): 1024 MB Vendor: NVIDIA (0x10de) Device ID: 0x0fd5 Revision ID: 0x00a2 ROM Revision: 3688 gMux Version: 3.2.19 [3.2.8] System Software Overview: System Version: OS X 10.9.2 (13C64) Kernel Version: Darwin 13.1.0 Boot Volume: Macintosh HD Boot Mode: Normal Computer Name: Julian’s MacBook Pro User Name: Jules (Jules) Secure Virtual Memory: Enabled Time since boot: 20:51 | ||
 | Severe Graphic Glitching(46) | March-27-2014 4:17 PM PDT (9 years ago) |
| We are currently looking into this issue. Thanks for all the screenshots. We can reproduce this after many hours of gameplay. If you find a better way, we would like to know. This issue is different from the one where some splats on the ground are flickering. If you experience this issue, I would like to know the following: What OSX version you're using? What's your video card? How many hours before this happened (starting when you launch Diablo III)? When it started, did you crash shortly after? If so, please provide the crash ID. (The long number in the crash reporter) If my theory is correct, this is related to using too much memory address space. You could avoid the problem by reducing your resolution to 1650x1080 or 1920x1200 and using lower graphic settings like a lower texture quality. This is not a solution, we are currently working on a fix for both Windows and Mac. | ||
| Severe Graphic Glitching(49) | March-27-2014 5:48 PM PDT (9 years ago) |
| From what I understand, on Windows, you just crash. No funny textures. Thanks for your feedback, this will help. | ||
| Severe Graphic Glitching(66) | March-28-2014 11:03 AM PDT (9 years ago) |
| Obviously not a workaround but do you guys know if switching between windows and fullscreen makes the issue go away(at least for a little while)? If anyone has a bug report ID that would really help. You get these when you crash. Thanks BadLlama for yours. | ||
| Severe Graphic Glitching(69) | March-28-2014 11:59 AM PDT (9 years ago) |
| Nggalai, your issue is discussed in this thread: http://us.battle.net/d3/en/forum/topic/11882388366 | ||
| Severe Graphic Glitching(117) | March-31-2014 12:12 PM PDT (9 years ago) |
| Thanks to everybody that sent crash IDs and informations. All the crashes are related. Technical explanation: We are running out of memory address space. Which is causing the textures to be loading incorrectly and to show garbage data. Changing the texture quality tells the game to reload all its textures, this might avoid the problem for a short period of time. This bug cannot cause damage to hardware. The next time this happens, can you guy launch Activity Monitor and double-click on the Diablo III process, click on the Memory tab and post the Virtual Memory Size? In the meanwhile, we put a tentative fix for the next patch. I say "tentative" because we have no good way to verify if this really fixes the problem. Thanks for your help. | ||
| Severe Graphic Glitching(120) | March-31-2014 2:14 PM PDT (9 years ago) |
| JohanJizzu, you have 2 GB of RAM. The minimum is 4 GB. While upgrading won't solve all your issues, it will improve the game performance by a lot. | ||
| Severe Graphic Glitching(128) | April-1-2014 2:15 PM PDT (9 years ago) |
| Thanks for these numbers. Anytime, the virtual memory is above 3.70 GB you risk crashing. If you are at a point where you can restart the game without losing progress, you should do that. It should be much better when the new patch is released. | ||
| Severe Graphic Glitching(135) | April-2-2014 2:07 PM PDT (9 years ago) |
| The patch is coming soon, this will be a minor patch before 2.1. The schedule can change at anytime, that why we do not give specific dates. Just be aware that since this an out of memory bug, we can only make it better. Which means it might still happen but less frequently. The ultimate goal is to use less memory so this never happens. As a note, adding more RAM would not fix the problem but could increase the performance if you have less than 8 GB. | ||
| Severe Graphic Glitching(141) | April-3-2014 10:40 AM PDT (9 years ago) |
Just be aware that since this an out of memory bug, we can only make it better. Which means it might still happen but less frequently. The ultimate goal is to use less memory so this never happens. Clearly D3 is reaching its' limits as a 32 bit app if it's stretching just shy of 4 gigs as is. Also considering that not a single 32 bit machine is supported, on windows or mac side, why is this app even a 32 bit binary in the first place? Isn't it time to make this a 64 bit binary to throw any current memory limitations out the window? It should also help game performance a little bit like it did for wow by adding in addition cpu registers. Unlike wow though, seems like far far less reason to support dual binaries. go 64 only and optimize it that way. :) We cannot stop supporting 32 bits on Windows. Too many customer have a 32 bits OS. 64 bits support is considered but it would be a huge task. Optimizing our memory usage is most likely easier. | ||
| Severe Graphic Glitching(174) | April-9-2014 11:56 AM PDT (9 years ago) |
| We continue to look into this issue. The changes in 2.0.4 did not resolve the problem. A common factor is that 99% percent of the people crashing have 1GB+ of VRAM. Internally, we still have a very hard time reproducing this issue. The closest to crashing that we get is with a MBP with a GeForce 650 and playing in adventure mode doing bounties, rifts and teleporting to town. This is with the highest graphic settings. We do this for hours without crashing. Is there anything else that you guys are doing while crashing? | ||
| Severe Graphic Glitching(179) | April-9-2014 1:42 PM PDT (9 years ago) |
| CripplePony, by VRAM, I meant Video RAM. tdgamblin, I really don't understand how so many of you guys can crash in less than an hour and we cannot. Edit: What I meant to say is that we are very frustrated that we cannot reproduce this issue because we really want to fix it. [Post edited one time, last edit by S4d1k at April-9-2014 7:14 PM PDT (9 years ago)] | ||
| Severe Graphic Glitching(183) | April-9-2014 7:06 PM PDT (9 years ago) |
| To be clear, we are not denying this issue. We receive plenty of crash reports. The post where I was suggesting to restart the client was just a workaround while waiting for the next patch. I mentioned in that post that this wasn't a solution. We are actively working on this but it would really help if we could reproduce it internally. Right now, all I can do is optimize our memory usage and hope this will be enough without any way to verify if it will fix the problem. Obviously, the work that was done in the last patch was not enough. | ||
| Severe Graphic Glitching(194) | April-11-2014 2:26 PM PDT (9 years ago) |
| We are really sorry for all the problems that this bug has caused. We are still working hard to resolve this issue. A new attempt to fix this will be included in the next patch. This fix will also affect WoW and SC2. | ||
