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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(1)Category: GeneralMarch-13-2014 6:15 PM PDT (10 years ago) Go to Blizzard forum post
**UPDATE** 3/17 @ 1:15 pm PDT - Thanks again everyone for keeping us updated about the performance of your games. Please be aware that the connection issues which have been affecting our players routing through Northeastern networks is an issue that continues to be addressed. More information about that particular issue can be found in the following thread which is in our technical support forums:

http://us.battle.net/d3/en/forum/topic/11913301464?page=1

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**UPDATE** 3/14 @ 11:20 pm PDT- We continuing to investigate reports of high latency and appreciate your ongoing feedback (as well as the additional information you've shared in response to this post). We don't have have an ETA on when this issue may be resolved for all palyers, but it remains a priority for us at this time and we'll continue to provide updates as they become available.

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**UPDATE** 3/14 @ 5:53 pm PDT - Game creation issues should now be resolved for most players; however, if you are still experiencing in-game latency, we'd appreciate the additional information requested here:

http://us.battle.net/d3/en/forum/topic/12082198142?page=85#1685

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**UPDATE** 3/14 @ 4:35 pm PDT - We are receiving reports that players are able to get back into the game. Although it will not be necessary to collect further trace routes at this time, we do ask that you specifically call out whether you are able to access the game, create a game, or join in an existing one. Thank you!

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**UPDATE** 3/14 @ 3:25 pm PDT - We're aware that many players have reported having lost connection to their current games and this is being investigated along with the previous reports in this thread.

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**UPDATE** 3/14 @ 11:45am PDT - Hi all, If you are continuing to experience the issue with creating a game, please run a Trace Route to the following address 12.129.209.68 and post that information here. Thank you!

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**UPDATE** 3/13 @ 11:25pm PDT - We believe we identified the primary source of the issue affecting game creation, as well as the ability to join existing games. We've implemented a fix in the last few minutes and believe that players should now be able to create and join new games without any problems.

We'd love for players to log back in and give this a test; if you continue to experience difficulty creating/joining games, please let us know.

An important note, though: Due to the nature of this specific issue, some players may unable to join existing games (games that were created before we resolved the issue). However, you shouldn't have any issues creating new games.

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**UPDATE** 3/13 @ 8:10pm PDT - Thanks for your reports! We're continuing to investigate server issues based on your feedback and hope to have a resolution soon. As more updates become available, we'll provide them here.

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**UPDATE** 3/13 @ 6:55pm PDT - Please retest at your convenience and let us know if you still have any difficulties creating games, or experience severe latency. Please be aware that as we are continuing to address the issue, it may yet take a bit longer before this has cleared up for everyone.

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**UPDATE** 3/13 @ 6:40pm PDT - We have identified the issue and are currently working to resolve it. We'll be sure to update the post as soon as we have more information to provide. Thanks again for hanging in there!

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Greetings Adventurers,

We're currently investigating reports in the North American region concerning players being unable to create new games, and also reports regarding general latency.
[Post edited thirteen times, last edit by Araxom at March-17-2014 1:17 PM PDT (10 years ago)]
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(181)March-13-2014 6:53 PM PDT (10 years ago) Go to Blizzard forum post
Hi all, please retest and update the thread if you continue to have issues creating games or are experiencing severe latency. Thank you!
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(296)March-13-2014 7:18 PM PDT (10 years ago) Go to Blizzard forum post
Thank you for your reports everyone, we appreciate it!
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(469)March-13-2014 8:06 PM PDT (10 years ago) Go to Blizzard forum post
Hi all, I don't have any new info to provide just yet, but I wanted to drop in and let you know that the issue is continuing to be addressed. As soon as I have more info to provide, I'll be sure to update the original post.
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(542)March-13-2014 8:42 PM PDT (10 years ago) Go to Blizzard forum post
Thanks for the updates - when you post, please continue to specify whether it's the game creation or latency issue that you're experiencing.
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(738)March-13-2014 10:31 PM PDT (10 years ago) Go to Blizzard forum post
Thanks for the ongoing reports!
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(807)March-13-2014 11:38 PM PDT (10 years ago) Go to Blizzard forum post
Hey all,

We believe we identified the primary source of the issue affecting game creation, as well as the ability to join existing games. We've implemented a fix in the last few minutes and believe that players should now be able to create and join new games without any problems.

We'd love for players to log back in and give this a test; if you continue to experience difficulty creating/joining games, please let us know.

An important note, though: Due to the nature of this specific issue, some players may unable to join existing games (games that were created before we resolved the issue). However, you shouldn't have any issues creating new games.

Thanks!

Posted by: iBleedoranGe

When do you sleep?


One does not simply sleep when there's a game launch < two weeks away!
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(829)March-14-2014 12:29 AM PDT (10 years ago) Go to Blizzard forum post
Awesome! Great to hear. We'll continue to keep an eye on the situation for a few more hours. :)
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(900)March-14-2014 12:24 PM PDT (10 years ago) Go to Blizzard forum post
Hi Avalon and Megasxt, when you have a chance please also go into your Diablo folder and grab the d3debug.txt file, then attach that log to a ticket. Once that's been submitted, please update the post. Thank you!
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(903)March-14-2014 12:28 PM PDT (10 years ago) Go to Blizzard forum post
We may not see a change in the status for the performance of the game yet for at least 30 minutes from the time of this post. If you continue to experience the listed issues, please give it about that long before running the trace and retesting. Thanks all!
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(1012)March-14-2014 3:17 PM PDT (10 years ago) Go to Blizzard forum post
As you report the latency, please be sure to include whether or not the creation of games continue to be impacted.
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Araxom
[NEW] 3/13 - Issues Creating Game / Latency Reports(1632)March-14-2014 4:31 PM PDT (10 years ago) Go to Blizzard forum post
Okay, thanks everyone for all the updates - at this time further trace routes will not be necessary. If you cannot log in, please give it a few and then retry. If you are still experiencing the inability to create games please make sure that's called out.
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(1685)March-14-2014 5:50 PM PDT (10 years ago) Go to Blizzard forum post
Game creation should now be back to normal for most players. Thank you everyone for you reports today!

For players are who are still encountering latency, what kind of latency is it exactly?
  • Are you experiencing latency when you create or join a game?
  • Are you experiencing latency when you loot an item?
  • Are you experiencing latency when using movement-based skills (rubberbanding)?
  • Are you experiencing latency whenever combining items or item stacks?
  • Are you experiencing latency whenever loading into a new area or cut-scene?


Please list all that apply. If you're experiencing latency during an action not listed above, please call it out.

In addition, can you please also include where you're playing from (country/province and/or city)? It's possible this may be an ISP issue, but we don't want to rule anything out just yet.
[Post edited one time, last edit by Lylirra at March-14-2014 7:36 PM PDT (10 years ago)]
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(1695)March-14-2014 6:00 PM PDT (10 years ago) Go to Blizzard forum post
Posted by: Talia

I cannot even get to the login screen. I was in a game, went to leave the game and it crashed. Went to log back in, and it has crashed ever since. Will only give me a black screen and never gets to the log in screen.

I am in VA, USA on Verizon Fios. Still cannot connect nearly 3 hours later.


This sounds like a separate issue. I'd encourage you to contact technical support to see if they can assist. :)

You can post in our Technical Support forum (or Mac Technical Support forum, if that's your chosen poison), or seek technical assistance through our Support site: https://us.battle.net/support/en/games/diablo3/technical-support

You can also request help through our support form if you'd prefer not to post: https://us.battle.net/support/en/help/
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(1745)March-14-2014 6:46 PM PDT (10 years ago) Go to Blizzard forum post
Posted by: ZaPLaS

Freaking game is unplayable and they ask what kind of latency?


Not all players are experiencing latency. As a result, this means it's not a global issue (i.e. something affecting everyone who logs in) and will require more troubleshooting to identify the exact cause. This is what we're doing by asking for the kind of latency you're experiencing, where you're playing from, and what ISP you're using. The additional information provides us a clearer, more accurate understanding of what's happening, particularly in situations where not all players are having problems and where we're unable to replicate the scenario internally.

For some players, it seems that the increased latency may due to an issue with a specific ISP. (This may be something that's out of hands, but we're still seeing what we can do.) For others not on the same ISP, we're still troubleshooting. Latency isn't a binary kind of thing and can be caused by a litany of different sources. The extra info you all are providing in response to my questions certainly help. :)
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(1769)March-14-2014 7:06 PM PDT (10 years ago) Go to Blizzard forum post
Posted by: xander514

I am aware these issues take time to resolve, just don't like the idea of you guys trying to blame someone else so it can be out of your hands.


Given that we're looking into the reports from our end (not dismissing them) and reaching out to Bell, it's both unfair and inaccurate to say we're trying to pass the buck. I was just being transparent and very up front about the fact that there are some situations where we're unable to assist with ISP-based or -related issues. Hopefully, this isn't one of them and we can get that high latency for Bell users* resolved sooner rather than later.

*As noted previously, we're still troubleshooting possible causes of high latency for non-Bell users, too. Please keep providing your answers to my previous questions, as this can help quite a bit!
[Post edited one time, last edit by Lylirra at March-14-2014 7:18 PM PDT (10 years ago)]
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(1791)March-14-2014 7:24 PM PDT (10 years ago) Go to Blizzard forum post
Posted by: Showfur

People are lashing out but i'm sure it's just the heat of the moment. For most people i've talked to here in toronto, almost everyone started having these problems after tuesday's maintenance / patch. Previous to tuesday, the game functioned perfectly. I've even been able to play a few times today. The last time, I could only make a lag free game in Act 1. After i played for about an hour, i logged out of that game then tried to resume. The latency was horrific. If i logout of battle.net launcher then log back in, i can sometimes make one game session, but if i try to remake/resume a game the lag comes back.


Thanks!
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(1872)March-15-2014 12:55 AM PDT (10 years ago) Go to Blizzard forum post
Posted by: neomax

Lylirra. I reiterate what I mentioned from an earlier post. After viewing a lot of the trace routes shown in this thread, it is apparent that there is an issue with AT&T. The hops from isp to isp, is causing a loophole somewhere and needs to be patched by AT&T personnel. The spikes shown in the trace routes show that they happen before the data is even sent to the server, so, it is not an issue that can be dealt with internally. All it will take is a phone call to AT&T and give them the information on a few of the trace routes and it will show that one of their hubs is having trouble. But again, that is something on your end because that is blizzard's choice of isp.


This is one of the many routes we're exploring.
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Lylirra
[NEW] 3/13 - Issues Creating Game / Latency Reports(2003)March-17-2014 3:11 PM PDT (10 years ago) Go to Blizzard forum post
Thanks again to everyone for keeping us updated about the performance of your games! Please be aware that the connection issues which have been affecting our players routing through Northeastern networks is an issue that continues to be addressed, and more information about that particular issue can be found in the following thread which is in our technical support forums:

http://us.battle.net/d3/en/forum/topic/11913301464?page=1

In the meantime, since the original issue for which this thread was opened has now been resolved, I'm going to go ahead and lock it up. :)
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