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Kazeus #2518
ROS - Windows 8.1: Black Screen at Launch(1)Category: Technical SupportMarch-6-2014 1:36 AM PST (9 years ago) Go to Blizzard forum post
Hi everyone!

First of all, don't blame me for my English, I'm a French player and the french technical support doesn't seem to consider my case.

I have bought a brand new computer few weeks ago with Windows 8.1 as OS.
Since the DIII ROS update, the game launches with a black screen, DIII themed cursor and background music.
There is nothing i can do except pressing ESC.

Will someone help me?

Thanks in advance!
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Omrakos
ROS - Windows 8.1: Black Screen at Launch(10)July-9-2014 2:52 PM PDT (8 years ago) Go to Blizzard forum post
bamb,

If you use Windows 8.1, you should try a couple of hotfixes Microsoft has made available.

http://support.microsoft.com/kb/2958266

http://support.microsoft.com/kb/2962409

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Omrakos
ROS - Windows 8.1: Black Screen at Launch(16)December-21-2015 2:27 PM PST (7 years ago) Go to Blizzard forum post
Blaklobo,

Posted by: Blaklobo

yea.. nothing works...


Posted by: Blaklobo

Still not working..


I really don't see how anyone could offer any help with as much information as you've provided here.

Are you aware you've resurrected a thread from 2014, about a year and a half old?

Could you give us a description of the problem you're seeing and what you've tried so far to fix it?

We'd also need to see your dxdiag information please.

You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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