 | Crash problem(1) | Category: Technical SupportSeptember-6-2014 8:01 AM PDT (8 years ago)  |
| Game still crashing after enter to Desolate sands or Black Marsh I installed the latest drivers for my graphics card AMD Radeon WHQL error code -> BA8C160B-77F2-42F9-B083-4883CDC79520 | ||
 | Crash problem(3) | September-21-2014 6:36 AM PDT (8 years ago) |
| Hi there, Can you try installing the latest beta drivers from the AMD site? We're seeing this in relation to AMD drivers, and while we're unable to reproduce it, the latest beta may help. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Crash problem(5) | September-22-2014 3:03 AM PDT (8 years ago) |
| It's still showing the ATI/AMD drivers all over the error log. Could I ask you to try an older driver instead? Completely remove your current drivers, and then try installing an older version from the AMD site? ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
 | Crash problem(8) | October-3-2014 12:26 PM PDT (8 years ago) |
| Vakek, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Crash problem(10) | October-4-2014 11:25 AM PDT (8 years ago) |
| Vakek, I'm seeing a lot of errors in your Dxdiag info related to AMD's Catalyst Control Center. Could you uninstall the Catalyst drivers you have right now completely and then go to HP's support site and download the latest they have for your model and Windows 8.1? Did your computer come from HP with Windows 8.1 or did you upgrade it yourself? I can't give you a direct link as I can't tell which of the 267 possible Pavilion G6 pcs you have. http://www8.hp.com/us/en/support-search.html?tab=1#/qryterm=pavilion%20g6&search_searchtype=s-002 How-To Uninstall AMD Catalyst™ Drivers From A Windows® Based System _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Crash problem(14) | November-4-2014 11:23 AM PST (8 years ago) |
| Vakek, The code you listed doesn't appear to have been submitted so we've no way to look it up. If you're experiencing repeated crashing, please post your D3Debug.txt file after it happens again. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
